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Storm Arwen causes power cuts and travel disruption: your refund and compensation rights

Storm Arwen causes power cuts and travel disruption: your refund and compensation rights

People across the UK have faced major disruption as Storm Arwen led to the closure of road and rail routes, and widespread power cuts.

Which airlines offer best flexible tickets from the UK to US?

Which airlines offer best flexible tickets from the UK to US?

After a long wait, the US will finally reopen to fully vaccinated UK residents on November 8th.  Until now, most of us were unable to fly to the US, but...

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Hundreds of Ryanair complaints rejected

Hundreds of Ryanair complaints rejected

Under half of all Ryanair complaints brought to the Civil Aviation Authority (CAA) in the first quarter of 2019 resulted in a possible payout for the passenger.

British Airways cancellation confusion – what it means for passengers

British Airways cancellation confusion – what it means for passengers

British Airways customers have been left feeling confused after the airline told them their flights were cancelled, with hundreds being contacted by mistake. British Airways (BA) pilots are planning to...

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Ryanair pilots’ strike – what it means for affected passengers

Ryanair pilots’ strike – what it means for affected passengers

UK Ryanair pilots are on a two-day strike today and tomorrow (22 and 23 August), as well as from 2 to 4 September. We explains your rights when there's a strike.

Boeing 737 Max 8 planes grounded after Ethiopian Airlines crash

Boeing 737 Max 8 planes grounded after Ethiopian Airlines crash

The Boeing 737 Max planes have been banned from flying in the UK's airspace by the Civil Aviation Authority (CAA) until further notice. We explain what your rights are if you're one of the passengers affected.

Flybmi collapse: your refund rights for cancelled flights

Flybmi collapse: your refund rights for cancelled flights

Flybmi has gone bust, leaving hundreds of passengers with worthless tickets. Find out if you can get a refund or some money back through travel insurance, Atol, Section 75 or the chargeback scheme.

Airline cancels flights ahead of Brexit due to uncertainty: what are your rights to a refund?

Airline cancels flights ahead of Brexit due to uncertainty: what are your rights to a refund?

Blue Air has cancelled flights out of Liverpool reportedly because of Brexit uncertainty. Affected passengers have the right to be rerouted or refunded under the Denied Boarding Regulations.

One cancelled flight, six different compensation experiences

One cancelled flight, six different compensation experiences

The flight delay and cancellation experience of six TAP Air Portugal passengers prompted Which? to investigate why people weren't getting the compensation and reimbursement owed. Which? continues to call for automatic compensation.

Emirates called on to pay passenger compensation for missed connections

Emirates called on to pay passenger compensation for missed connections

Emirates has been told by the Supreme Court to pay passengers compensation if they miss connections at airports outside the European Union.

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