Which? reveals that the Financial Ombudsman Service, which manages disputes between financial firms and customers, is ruling against banks in 73% of authorised fraud cases.
The Financial Ombudsman Service (FOS) ruled in the customer's favour in 94% of complaints against wedding insurance providers in 2020-21. Could it help you?
Anti-fraud measures used by bank staff to protect scam victims in branches will be extended to telephone and online banking. Will it be enough?
Which? Travel reveals how travel insurance companies dodge paying out on claims, and names the worst offenders
The Financial Conduct Authority (FCA) has today imposed a fine of £1,976,000 on Vanquis for failing to disclose the full price of an add-on product, called Repayment Option Plan (ROP).
Data from the FOS shows that complaints about bank accounts and PPI mis-selling have risen this year. As the PPI deadline approaches, there are a number of ways that you can claim your money back.