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Banks wrongly denying fraud victims compensation in up to 8 in 10 cases

Banks wrongly denying fraud victims compensation in up to 8 in 10 cases

Which? reveals that the Financial Ombudsman Service, which manages disputes between financial firms and customers, is ruling against banks in 73% of authorised fraud cases.

How to complain about your wedding insurance provider

How to complain about your wedding insurance provider

The Financial Ombudsman Service (FOS) ruled in the customer's favour in 94% of complaints against wedding insurance providers in 2020-21. Could it help you?

Bank anti-fraud protections to cover telephone and online banking

Bank anti-fraud protections to cover telephone and online banking

Anti-fraud measures used by bank staff to protect scam victims in branches will be extended to telephone and online banking. Will it be enough?

Four in ten travel insurance complaints upheld

Four in ten travel insurance complaints upheld

Which? Travel reveals how travel insurance companies dodge paying out on claims, and names the worst offenders

Vanquis customers to share almost £170 million following mis-selling ruling

Vanquis customers to share almost £170 million following mis-selling ruling

The Financial Conduct Authority (FCA) has today imposed a fine of £1,976,000 on Vanquis for failing to disclose the full price of an add-on product, called Repayment Option Plan (ROP).

Bank account complaints surge 35% in first half of 2017

Bank account complaints surge 35% in first half of 2017

Data from the FOS shows that complaints about bank accounts and PPI mis-selling have risen this year. As the PPI deadline approaches, there are a number of ways that you can claim your money back.

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