Immoral and often unlawful practices are so common in the car hire industry that only a quarter of car rental customers enjoy worry-free holidays. Which? rounds up the most common car hire scams and the companies behind them
Seven in ten Goldcar customers face queues to pick up their hire car when they arrive at the rental desk. By contrast, the best car hire companies allow you to just pick up your keys and start your holiday hassle free
Pressure selling is illegal throughout the EU, yet Which? has received complaints about all the major car hire companies using misleading or aggressive tactics to sell extra insurance. Which? Travel sent mystery shoppers armed with secret cameras to see just how far its agents will go to make a sale.
Nearly half of those who hired a car with Interrent, and more than four in ten Goldcar customers, reported a problem with their rental, ranging from terrible customer service to unexpected charges. Find out which car hire companies you should avoid, and which you should hire with.
Goldcar is under investigation following complaints from customers who encountered shock charges, pushy sales tactics and fines for damage they say they did not cause. But was Goldcar the worst car hire company in our survey?
New research by Which? Travel has found that 63% of car hire customers are worried about being ripped off by their rental company. The low rate of consumer confidence is...
Book with the wrong car hire company and your holiday could start with a long and frustrating queue at the pick-up desk. New research from Which? Travel reveals that more...