British consumers could lose thousands in the event of travel company failures.
Some travel agents are trying to charge 'admin' fees of up to £125 per person to process refunds, while confusing customers with multiple unhelpful options about how to claim.
Airlines are giving customers who booked flight-only tickets through third parties the runaround on refunds. The airline is legally responsible for providing the refund.
In snapshot research, Which? Travel pitted the five most commonly used comparison sites against each other to see which consistently found the best price.
A Which? Travel investigation has found some online travel agents are luring holidaymakers in with ‘too-good-to-be-true’ deals, before ramping up prices. In some cases, prices have rocketed during the booking...