More than half of the broadband customers we surveyed told us they had struggled to contact their broadband provider in the past month.
Now broadband, mobile phone and pay TV providers have to let you know when your minimum contract period is coming to an end - the aim is to stop you from being overcharged
We've found there are two key ways to reduce the amount you pay for broadband - and both could save you around £120 each year
Confusion over broadband can be costly - those who don't switch provider or re-contract with their existing provider pay an extra £100 each year on their broadband deal on average.
A majority of people are successful when they give it a go, so what's holding you back from trying it?
We've found that customers with TV and broadband bundles from the big providers could be paying nearly £700 more than new customers are charged annually.
Broadband customers who stay with the same provider and don’t haggle for a better deal are being hit with loyalty penalties of up to £220 a year on average. We...
The latest research from Ofcom has shown that millions of UK consumers could be overspending on broadband and mobile contracts by not negotiating or switching provider. Its latest annual report...
Customers who wish to switch mobile phone providers will be able to do so via a free text message, following a review by telecoms industry regulator Ofcom. Ofcom says the...
Our latest research shows that customers who stay loyal to the same insurance, energy and telecoms providers are being ripped off by up to £725 a year.