WHSmith has finished last in our annual high street shops survey, with a disappointing customer score of 50%. Richer Sounds claimed the top spot and has been rated the best...
Debenhams' parent company has collapsed into administration but its stores are under new ownership so are operating as usual.
HMV has been placed into administration - we explain your rights with gift vouchers and refunds when a retailer goes bust.
It's two weeks to Black Friday and people are already preparing. Find out what you need to know, how to get a good deal and what it takes to get your money back if you change your mind after you've bought.