We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Coronavirus Read our latest advice
France quarantine and your holiday. Refunds and cancellations Q&A

France quarantine and your holiday. Refunds and cancellations Q&A

Now only essential travel is advised to France, we outline your rights if your holiday is cancelled, what to do if it's still going ahead and if you need to return home now.

Posted on
Coronavirus: travel companies kept deposits for holidays that never happened

Coronavirus: travel companies kept deposits for holidays that never happened

The biggest holiday companies have retained hundreds of thousands, if not millions, of pounds of customers' deposits during the coronavirus crisis. Holidaymakers who cancelled, rather than pay the balance for holidays that they suspected would never go ahead, have been told that they have no right to a refund of deposits paid before coronavirus hit.

Posted on
I’ve got a holiday booked but don’t want to go. What can I do?

I’ve got a holiday booked but don’t want to go. What can I do?

Customers who booked trips before the coronavirus outbreak but no longer feel safe to travel, or don’t want to go, risk losing money as the government has deemed it’s now safe for some overseas trips to go ahead.

Tui and Jet2holidays customers with cancelled holidays told to pay double to rebook in 2021

Tui and Jet2holidays customers with cancelled holidays told to pay double to rebook in 2021

Holidaymakers who’ve been persuaded to accept credit notes rather than cash refunds are facing huge price increases when they try to re-book.

Posted on
Back to top
Back to top