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UK holiday cottage companies with the best flexible booking policies 

UK holiday cottage companies with the best flexible booking policies 

Booking a holiday is still a risk, but if you do decide to secure a UK cottage holiday, you can protect your trip by choosing flexible providers.

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Lastminute.com breaks promise to refund package holiday customers by 31 January

Lastminute.com breaks promise to refund package holiday customers by 31 January

Which? research shows the online travel agent didn't meet the 31st January deadline to repay customers who'd package holidays had been cancelled on or before 2nd December.

Can I get a holiday refund? How to get your money back when your tour operator or airline ignores you

Can I get a holiday refund? How to get your money back when your tour operator or airline ignores you

Some customers of holiday companies are still struggling to gain refunds, here's what you can do if you're being ignored.

Over £1 billion in refunds unlawfully withheld for cancelled holidays

Over £1 billion in refunds unlawfully withheld for cancelled holidays

Almost 9.5 million people are estimated to have had their plans for a package holiday wrecked by coronavirus this year.  Yet although the law says they have to be refunded...

Coronavirus: Sykes Cottages gives vulnerable customers the runaround on refunds

Coronavirus: Sykes Cottages gives vulnerable customers the runaround on refunds

Sykes’ customers at risk from COVID-19 complications have complained that they are struggling to get their money back, despite intervention from the Competition and Markets Authority (CMA). The cottage provider made an undertaking back in July that a customer will receive a full refund if that person, or any member of their party, is vulnerable.

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Lockdown restrictions in Wales, Scotland and England: can I get a refund on my holiday?

Lockdown restrictions in Wales, Scotland and England: can I get a refund on my holiday?

Tui, Jet2 Holidays, easyJet and BA only offering rebooking for holidaymakers that can't travel because of new government rules

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Why you shouldn’t book with Opodo

Why you shouldn’t book with Opodo

The British company Opodo, bought by ‘Europe’s biggest online travel agent’ eDreams ODIGEO in 2011, has left the Atol scheme. 

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Why Ryanair might owe customers more money than they think

Why Ryanair might owe customers more money than they think

Some Ryanair customers might be surprised to learn that they are entitled to a refund for holidays they couldn’t take because of the coronavirus pandemic. Airlines usually have no legal...

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Ryanair, Virgin Atlantic and Tui failing to meet refund commitments to regulator after no threat of legal action

Ryanair, Virgin Atlantic and Tui failing to meet refund commitments to regulator after no threat of legal action

Airlines that broke the law over refunds for cancelled flights are already failing to meet the commitments made to the Civil Aviation Authority (CAA) to speed up the process of refunding passengers, Which? has found - Ryanair, Tui and Virgin are still taking several months to refund passengers.

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Coronavirus: travel companies kept deposits for holidays that never happened

Coronavirus: travel companies kept deposits for holidays that never happened

The biggest holiday companies have retained hundreds of thousands, if not millions, of pounds of customers' deposits during the coronavirus crisis. Holidaymakers who cancelled, rather than pay the balance for holidays that they suspected would never go ahead, have been told that they have no right to a refund of deposits paid before coronavirus hit.

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