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Over £1 billion in refunds unlawfully withheld for cancelled holidays

Over £1 billion in refunds unlawfully withheld for cancelled holidays

Almost 9.5 million people are estimated to have had their plans for a package holiday wrecked by coronavirus this year.  Yet although the law says they have to be refunded...

Coronavirus: Sykes Cottages gives vulnerable customers the runaround on refunds

Coronavirus: Sykes Cottages gives vulnerable customers the runaround on refunds

Sykes’ customers at risk from COVID-19 complications have complained that they are struggling to get their money back, despite intervention from the Competition and Markets Authority (CMA). The cottage provider made an undertaking back in July that a customer will receive a full refund if that person, or any member of their party, is vulnerable.

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Lockdown restrictions in Wales, Scotland and England: can I get a refund on my holiday?

Lockdown restrictions in Wales, Scotland and England: can I get a refund on my holiday?

Tui, Jet2 Holidays, easyJet and BA only offering rebooking for holidaymakers that can't travel because of new government rules

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Why you shouldn’t book with Opodo

Why you shouldn’t book with Opodo

The British company Opodo, bought by ‘Europe’s biggest online travel agent’ eDreams ODIGEO in 2011, has left the Atol scheme. 

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Why Ryanair might owe customers more money than they think

Why Ryanair might owe customers more money than they think

Some Ryanair customers might be surprised to learn that they are entitled to a refund for holidays they couldn’t take because of the coronavirus pandemic. Airlines usually have no legal...

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Ryanair, Virgin Atlantic and Tui failing to meet refund commitments to regulator after no threat of legal action

Ryanair, Virgin Atlantic and Tui failing to meet refund commitments to regulator after no threat of legal action

Airlines that broke the law over refunds for cancelled flights are already failing to meet the commitments made to the Civil Aviation Authority (CAA) to speed up the process of refunding passengers, Which? has found - Ryanair, Tui and Virgin are still taking several months to refund passengers.

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Coronavirus: travel companies kept deposits for holidays that never happened

Coronavirus: travel companies kept deposits for holidays that never happened

The biggest holiday companies have retained hundreds of thousands, if not millions, of pounds of customers' deposits during the coronavirus crisis. Holidaymakers who cancelled, rather than pay the balance for holidays that they suspected would never go ahead, have been told that they have no right to a refund of deposits paid before coronavirus hit.

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I’ve got a holiday booked but don’t want to go. What can I do?

I’ve got a holiday booked but don’t want to go. What can I do?

Customers who booked trips before the coronavirus outbreak but no longer feel safe to travel, or don’t want to go, risk losing money as the government has deemed it’s now safe for some overseas trips to go ahead.

Villa Plus backs down on customer refunds after Which? steps in

Villa Plus backs down on customer refunds after Which? steps in

Villa Plus was refusing to refund many ‘villa-only’ customers who couldn't travel due to government restrictions leaving customers thousands of pounds out of pocket - until Which? applied the pressure.

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Holidaymakers with refund credit notes could pay more than £100 in legal fees to get money back

Holidaymakers with refund credit notes could pay more than £100 in legal fees to get money back

Holidaymakers with refund credit notes could end up paying more than £100 in legal fees to get their money back, if their holiday provider goes bust before the note can be converted to cash.

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