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Refund rights: Kiwi.com failed to refund cancelled flight for over a year

Refund rights: Kiwi.com failed to refund cancelled flight for over a year

A Kiwi.com customer was forced to wait for more than 12 months for a refund, after Easyjet cancelled his trip from Larnaca, Cyprus, to Edinburgh via Milan.  John Silverton told...

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Angry holidaymakers won’t book with Love Holidays, Teletext or Ryanair again

Angry holidaymakers won’t book with Love Holidays, Teletext or Ryanair again

Only half of Ryanair and Teletext Holidays customers who booked flights and accommodation together said they were likely to book a holiday with those companies again.

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Flexible flight booking policies: Which airlines will refund you if you can’t fly?

Flexible flight booking policies: Which airlines will refund you if you can’t fly?

Before you book your next flight, find out which airline offer the best flexible policies.

UK holiday cottage companies with the best flexible booking policies 

UK holiday cottage companies with the best flexible booking policies 

Booking a holiday is still a risk, but if you do decide to secure a UK cottage holiday, you can protect your trip by choosing flexible providers.

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Lastminute.com breaks promise to refund package holiday customers by 31 January

Lastminute.com breaks promise to refund package holiday customers by 31 January

Which? research shows the online travel agent didn't meet the 31st January deadline to repay customers who'd package holidays had been cancelled on or before 2nd December.

Can I get a holiday refund? How to get your money back when your tour operator or airline ignores you

Can I get a holiday refund? How to get your money back when your tour operator or airline ignores you

Some customers of holiday companies are still struggling to gain refunds, here's what you can do if you're being ignored.

Over £1 billion in refunds unlawfully withheld for cancelled holidays

Over £1 billion in refunds unlawfully withheld for cancelled holidays

Almost 9.5 million people are estimated to have had their plans for a package holiday wrecked by coronavirus this year.  Yet although the law says they have to be refunded...

Coronavirus: Sykes Cottages gives vulnerable customers the runaround on refunds

Coronavirus: Sykes Cottages gives vulnerable customers the runaround on refunds

Sykes’ customers at risk from COVID-19 complications have complained that they are struggling to get their money back, despite intervention from the Competition and Markets Authority (CMA). The cottage provider made an undertaking back in July that a customer will receive a full refund if that person, or any member of their party, is vulnerable.

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Lockdown restrictions in Wales, Scotland and England: can I get a refund on my holiday?

Lockdown restrictions in Wales, Scotland and England: can I get a refund on my holiday?

Tui, Jet2 Holidays, easyJet and BA only offering rebooking for holidaymakers that can't travel because of new government rules

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Why you shouldn’t book with Opodo

Why you shouldn’t book with Opodo

The British company Opodo, bought by ‘Europe’s biggest online travel agent’ eDreams ODIGEO in 2011, has left the Atol scheme. 

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