Customers who booked trips before the coronavirus outbreak but no longer feel safe to travel, or don’t want to go, risk losing money as the government has deemed it’s now safe for some overseas trips to go ahead.
Villa Plus was refusing to refund many ‘villa-only’ customers who couldn't travel due to government restrictions leaving customers thousands of pounds out of pocket - until Which? applied the pressure.
Holidaymakers with refund credit notes could end up paying more than £100 in legal fees to get their money back, if their holiday provider goes bust before the note can be converted to cash.
Holidaymakers who’ve been persuaded to accept credit notes rather than cash refunds are facing huge price increases when they try to re-book.