We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

I’ve got a holiday booked but don’t want to go. What can I do?

I’ve got a holiday booked but don’t want to go. What can I do?

Customers who booked trips before the coronavirus outbreak but no longer feel safe to travel, or don’t want to go, risk losing money as the government has deemed it’s now safe for some overseas trips to go ahead.

Villa Plus backs down on customer refunds after Which? steps in

Villa Plus backs down on customer refunds after Which? steps in

Villa Plus was refusing to refund many ‘villa-only’ customers who couldn't travel due to government restrictions leaving customers thousands of pounds out of pocket - until Which? applied the pressure.

Posted on
Holidaymakers with refund credit notes could pay more than £100 in legal fees to get money back

Holidaymakers with refund credit notes could pay more than £100 in legal fees to get money back

Holidaymakers with refund credit notes could end up paying more than £100 in legal fees to get their money back, if their holiday provider goes bust before the note can be converted to cash.

Posted on
Tui and Jet2holidays customers with cancelled holidays told to pay double to rebook in 2021

Tui and Jet2holidays customers with cancelled holidays told to pay double to rebook in 2021

Holidaymakers who’ve been persuaded to accept credit notes rather than cash refunds are facing huge price increases when they try to re-book.

Posted on
Back to top
Back to top