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House of Fraser customers still without refunds

Several House of Fraser customers, have told Which? that following the buy out the company still hasn't refunded cancelled online orders or provided replacement gift cards as it had previously promised. We explain your rights.

Update: House of Fraser delivery problems – your consumer rights

Frustrated and confused House of Fraser customers complain about late deliveries on social media following Mike Ashley Sports Direct takeover - Which? explains your delivery and online cancellation rights. Don't get left out of pocket.

House of Fraser store

Update: House of Fraser rejecting gift cards – what you need to know

House of Fraser customers are being asked to return gift cards and vouchers to HQ for a replacement, following the Sports Direct buy out. If you're thinking of returning your House of Fraser gift card, read our advice before sending it off.

House of Fraser store

House of Fraser rescued from administration: what does it mean for customers?

Sports Direct, owned by billionaire Mike Ashley, has agreed to buy struggling high street department store House of Fraser for £90m in cash, it was revealed this on 10 August....

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