48% of Which? members think that receiving excessive packaging is one of the most annoying things about of shopping online. The next most common gripe is struggling to get a...
Several House of Fraser customers, have told Which? that following the buy out the company still hasn't refunded cancelled online orders or provided replacement gift cards as it had previously promised. We explain your rights.
Big-name retailers including Iceland, Aldi and Morrisons were misinforming or failing to provide clear information to customers about their online returns and refunds rights, our latest investigation has discovered.
Shoppers are avoiding the cold and crowds on Boxing Day and buying online instead. If you've bought an item that isn't what you expected, know your online shopping rights to return it.