Only 13% of Virgin Atlantic and Ryanair customers happy with customer service
Airlines slammed by customers for delays over refunds for cancelled flights, with Virgin Atlantic and Ryanair rated worst
Escape in 2021: 8 holiday companies with the best flexible booking policies
Many reputable providers are trying lure customers back with promises of free amendments if COVID-19 restrictions mean they are unable to travel. Some even allow you to get a full refund if you simply change your mind. Here we round-up the best flexible booking options from companies who have been treating their customers right during the pandemic.
I’ve got a holiday booked but don’t want to go. What can I do?
Customers who booked trips before the coronavirus outbreak but no longer feel safe to travel, or don’t want to go, risk losing money as the government has deemed it’s now safe for some overseas trips to go ahead.
Holidaymakers could lose thousands if told to self-isolate by Test and Trace
Customers of Travel Republic and Loveholidays could lose their money if told to self-isolate before a trip, while easyJet Holidays refuses to confirm policy
Is Ryanair conning customers over refunds?
Ryanair customers who want their money back sent to vouchers page instead - possibly breaking Consumer Protection law.
Tui and Jet2holidays customers with cancelled holidays told to pay double to rebook in 2021
Holidaymakers who’ve been persuaded to accept credit notes rather than cash refunds are facing huge price increases when they try to re-book.
Passengers rate Ryanair worst airline, with British Airways not far behind
British Airways and Ryanair have taken two of the bottom three spots in Which? Travel’s annual airlines survey, with passengers especially disappointed by the so-called ‘extras’ that they felt obliged to buy.
UK airlines abandon flyers during delays
The UK’s biggest airlines are failing to provide a basic level of care to flyers who face delays and cancellations, a Which? Travel investigation has found.
Ryanair and the worst airlines in the UK revealed
Ryanair has once again been rated the worst airline in the UK by passengers. This is the sixth year running Ryanair has finished bottom of the Which? Travel annual airline...
Airlines that cancel flights must pay to get passengers home
The Civil Aviation Authority (CAA) has written to the major airlines today reminding them they have to pay to get passengers home on a rival airline, if they cancel their own flights. EU law says that passengers with cancelled flights are entitled to: “re-routing under comparable transport conditions, to their final destination at the earliest opportunity”