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What do I need to know about my airline voucher? Can I get a refund?

What do I need to know about my airline voucher? Can I get a refund?

If you're still holding onto an airline voucher, we've rounded up whether its validity has been extended and whether you can swap for a refund.

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Only 13% of Virgin Atlantic and Ryanair customers happy with customer service

Only 13% of Virgin Atlantic and Ryanair customers happy with customer service

Airlines slammed by customers for delays over refunds for cancelled flights, with Virgin Atlantic and Ryanair rated worst

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Escape in 2021: 8 holiday companies with the best flexible booking policies

Escape in 2021: 8 holiday companies with the best flexible booking policies

Many reputable providers are trying lure customers back with promises of free amendments if COVID-19 restrictions mean they are unable to travel. Some even allow you to get a full refund if you simply change your mind. Here we round-up the best flexible booking options from companies who have been treating their customers right during the pandemic.

I’ve got a holiday booked but don’t want to go. What can I do?

I’ve got a holiday booked but don’t want to go. What can I do?

Customers who booked trips before the coronavirus outbreak but no longer feel safe to travel, or don’t want to go, risk losing money as the government has deemed it’s now safe for some overseas trips to go ahead.

Holidaymakers could lose thousands if told to self-isolate by Test and Trace

Holidaymakers could lose thousands if told to self-isolate by Test and Trace

Customers of Travel Republic and Loveholidays could lose their money if told to self-isolate before a trip, while easyJet Holidays refuses to confirm policy

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Is Ryanair conning customers over refunds?

Is Ryanair conning customers over refunds?

Ryanair customers who want their money back sent to vouchers page instead - possibly breaking Consumer Protection law.

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Tui and Jet2holidays customers with cancelled holidays told to pay double to rebook in 2021

Tui and Jet2holidays customers with cancelled holidays told to pay double to rebook in 2021

Holidaymakers who’ve been persuaded to accept credit notes rather than cash refunds are facing huge price increases when they try to re-book.

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Passengers rate Ryanair worst airline, with British Airways not far behind

Passengers rate Ryanair worst airline, with British Airways not far behind

British Airways and Ryanair have taken two of the bottom three spots in Which? Travel’s annual airlines survey, with passengers especially disappointed by the so-called ‘extras’ that they felt obliged to buy.

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UK airlines abandon flyers during delays

UK airlines abandon flyers during delays

The UK’s biggest airlines are failing to provide a basic level of care to flyers who face delays and cancellations, a Which? Travel investigation has found.

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Ryanair and the worst airlines in the UK revealed

Ryanair and the worst airlines in the UK revealed

Ryanair has once again been rated the worst airline in the UK by passengers. This is the sixth year running Ryanair has finished bottom of the Which? Travel annual airline...

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