I’ve got a holiday booked but don’t want to go. What can I do?
Customers who booked trips before the coronavirus outbreak but no longer feel safe to travel, or don’t want to go, risk losing money as the government has deemed it’s now safe for some overseas trips to go ahead.
Holidaymakers could lose thousands if told to self-isolate by Test and Trace
Customers of Travel Republic and Loveholidays could lose their money if told to self-isolate before a trip, while easyJet Holidays refuses to confirm policy
Is Ryanair conning customers over refunds?
Ryanair customers who want their money back sent to vouchers page instead - possibly breaking Consumer Protection law.
Tui and Jet2holidays customers with cancelled holidays told to pay double to rebook in 2021
Holidaymakers who’ve been persuaded to accept credit notes rather than cash refunds are facing huge price increases when they try to re-book.
Passengers rate Ryanair worst airline, with British Airways not far behind
British Airways and Ryanair have taken two of the bottom three spots in Which? Travel’s annual airlines survey, with passengers especially disappointed by the so-called ‘extras’ that they felt obliged to buy.
UK airlines abandon flyers during delays
The UK’s biggest airlines are failing to provide a basic level of care to flyers who face delays and cancellations, a Which? Travel investigation has found.
Ryanair and the worst airlines in the UK revealed
Ryanair has once again been rated the worst airline in the UK by passengers. This is the sixth year running Ryanair has finished bottom of the Which? Travel annual airline...
Airlines that cancel flights must pay to get passengers home
The Civil Aviation Authority (CAA) has written to the major airlines today reminding them they have to pay to get passengers home on a rival airline, if they cancel their own flights. EU law says that passengers with cancelled flights are entitled to: “re-routing under comparable transport conditions, to their final destination at the earliest opportunity”
Airlines that let you cancel for free within 24 hours
In the US, by law, all airlines have to either allow passengers to hold their flight for 24 hours before paying, or cancel if they've already paid. This isn't always the case in the UK.
Best travel agents for a cheap holiday to Turkey
Holidays in Turkey have become cheaper for British holidaymakers, with the Turkish lira falling in value by around 40% against the pound. Up until two weeks ago £1 was worth...