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The best energy firms for online service

The best energy firms for online customer service, as revealed by the Which? energy companies satisfaction survey and undercover research. Plus we list whether firms offer live chat, chatbots, Facebook messenger, Twitter and email.

Revealed: the quickest way to contact your energy company

Find out whether it’s fastest to call your energy company or use its live chat, plus how long you’d expect to wait for a reply to an email. Which? investigated 38 gas and electricity companies to find the fastest customer responses.

The big energy firms which keep you hanging on the telephone

How long do you have to wait to speak to your energy company? Exclusive undercover Which? research reveals the fastest – and slowest – gas and electricity firms on the phone, live chat and email. British Gas, EDF, Npower included.

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