Some energy firms answer the phone to customers in less than a minute on average, while other gas and electricity providers keep you waiting more than 15 minutes. Is it faster to use live chat? Compare gas and electricity service.
The best energy firms for online customer service, as revealed by the Which? energy companies satisfaction survey and undercover research. Plus we list whether firms offer live chat, chatbots, Facebook messenger, Twitter and email.
Find out whether it’s fastest to call your energy company or use its live chat, plus how long you’d expect to wait for a reply to an email. Which? investigated 38 gas and electricity companies to find the fastest customer responses.
How long do you have to wait to speak to your energy company? Exclusive undercover Which? research reveals the fastest – and slowest – gas and electricity firms on the phone, live chat and email. British Gas, EDF, Npower included.