Citizens Advice calls on Three to end rip-off charges for customers
Citizens Advice has today called on Three to stop penalising its customers for their loyalty, revealing that as much as 210,000 customers are paying an annual "loyalty penalty" at a cost which could be as high as £32.4 million.
Eight in 10 areas of the UK lack full 4G coverage
New analysis of Ofcom data by Which? has revealed that four fifths of constituency areas suffer from patchy 4G mobile coverage, with both urban and rural areas affected.
Mobile phone customers to get fairer contracts
The telecoms regulator, Ofcom, has announced new rules aimed at getting mobile customers fairer contracts after research shows that 1.4 million customers are overpaying by a total of £182m a year on their mobile contract.
Which? reveals the sky-high roaming costs holiday-goers face this summer
If you're going on holiday this summer, beware the sky-high roaming costs you can face. Uploading one 5MB photo in Turkey could cost you £40.
UK mobile download speeds lag behind other countries
The latest global report from mobile analytics company, Opensignal, shows that the UK ranked midtable for download speeds and 4G availability.
EE announces 5G switch-on date
The UK's biggest mobile network, EE, has announced that the UK's first 5G service will be launching on the 30th of May in six cities: London, Cardiff, Edinburgh, Belfast, Birmingham and Manchester.
Worst broadband and mobile phone providers named by Ofcom
Ofcom, the telecoms regulator, has singled out TalkTalk, Vodafone and Virgin Mobile for substandard performance its annual report on customer service. This reflects the results of our broadband and mobile phone provider surveys.
Best and worst UK mobile networks revealed for 2019
The three biggest mobile operators are failing to offer their customers a satisfactory level of service, despite often costing more than smaller rivals, according to Which?s annual mobile customer satisfaction survey.
EE named best UK mobile network for coverage
The latest report by mobile analytics company, Opensignal has found that EE has opened a significant lead in terms of the mobile experience of its users, particularly when it comes to download speed, where its scores were 20% faster than its closest rivals.
EE on top for mobile provider 4G performance in latest UK study
The latest report by Opensignal shows that EE remains the best network for mobile speeds and signal, winning five out of seven categories assessing the mobile networks performance.