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Virgin Media and Three named worst for complaints by Ofcom

Virgin Media and Three named worst for complaints by Ofcom

Complaints about pay-monthly mobile have remained constant, but complaints about broadband services rose at the start of 2021 - reaching a three-year high.

Best and worst UK mobile networks revealed for 2021

Best and worst UK mobile networks revealed for 2021

We found that the smaller providers that use the Big Four’s networks managed to outdo them across the board - including on value for money, customer service and network reliability

Major telecoms providers Virgin Media and O2 announce plan to merge

Major telecoms providers Virgin Media and O2 announce plan to merge

'The proposed merger of two of the biggest players in the telecoms industry could have a significant impact on consumers, so the competition regulator should investigate closely.

Election 2019: Broadband and 4G in the spotlight

Election 2019: Broadband and 4G in the spotlight

Our analysis has found that 236 of the UK's constituency areas are affected by both patchy 4G coverage and poor broadband services.

Mobile phone users set to switch networks via free text message

Mobile phone users set to switch networks via free text message

Text-to-switch will mean you simply send a free text message to you current provider and then pass a code on to the new one

Loyal customers stung by mobile phone networks

Loyal customers stung by mobile phone networks

New research from Citizens Advice has found that some major mobile phone providers continue to charge customers for their handset even after it’s already been paid for. The analysis found...

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