Ofcom reveals Plusnet, Virgin Mobile and Vodafone receive most complaints
While the telecoms regulator found that complaints were down at the beginning of this year when compared to the final quarter of 2018, some providers still had overly high levels of complaints.
Mobile phone users set to switch networks via free text message
Text-to-switch will mean you simply send a free text message to you current provider and then pass a code on to the new one
New guidelines aim to reduce unfair practice by broadband and mobile providers in the UK
Ofcom has committed to ensuring telecoms and TV companies treat customers fairly – but what does that mean for you?
Worst broadband and mobile phone providers named by Ofcom
Ofcom, the telecoms regulator, has singled out TalkTalk, Vodafone and Virgin Mobile for substandard performance its annual report on customer service. This reflects the results of our broadband and mobile phone provider surveys.
Virgin Mobile, TalkTalk and BT receive most complaints – Ofcom
Ofcom has released its latest league tables of complaints received about the UK’s major mobile phone, broadband and pay-TV providers, covering the first quarter of 2018. Virgin Mobile was the...
Roam and away: post-Brexit trade deals should make mobile roaming free
New Which? research shows the startling difference that providers can charge for using your mobile phone around the world, as it calls on the Government to publicly commit to prioritising free roaming in post-Brexit trade deals.
Ofcom: millions could save money on broadband and mobile contracts
The latest research from Ofcom has shown that millions of UK consumers could be overspending on broadband and mobile contracts by not negotiating or switching provider. Its latest annual report...
Should you buy broadband from your energy company?
Is it good value to buy broadband and mobile from your energy firm? Deals from SSE, Utility Warehouse, First Utility and Economy Energy compared by Which?
Ofcom announces plan to make switching mobile providers easier
Customers who wish to switch mobile phone providers will be able to do so via a free text message, following a review by telecoms industry regulator Ofcom. Ofcom says the...
Which? research reveals that loyal customers are being ripped off
Our latest research shows that customers who stay loyal to the same insurance, energy and telecoms providers are being ripped off by up to £725 a year.