Complaints about pay-monthly mobile have remained constant, but complaints about broadband services rose at the start of 2021 - reaching a three-year high.
We found that the smaller providers that use the Big Four’s networks managed to outdo them across the board - including on value for money, customer service and network reliability
Banning locked phones will make it easier for customers to switch networks, saving them time, money and effort as well as giving people access to better deals, says the telecoms regulator.
Now broadband, mobile phone and pay TV providers have to let you know when your minimum contract period is coming to an end - the aim is to stop you from being overcharged
BT has announced that many of its broadband, mobile phone and landline customers will all see their prices rise by 1.3%. It has started contacting affected customers to alert them that their monthly bills will rise from March 31.
The popular provider topped Ofcom's complaints league table for both broadband and pay-monthly mobile services.
Ofcom's findings align with our research showing that some providers don’t stack up in terms of customer service, reliability and value for money.
While the telecoms regulator found that complaints were down at the beginning of this year when compared to the final quarter of 2018, some providers still had overly high levels of complaints.
Text-to-switch will mean you simply send a free text message to you current provider and then pass a code on to the new one
Ofcom has committed to ensuring telecoms and TV companies treat customers fairly – but what does that mean for you?