Ofcom's findings align with our research showing that some providers don’t stack up in terms of customer service, reliability and value for money.
While the telecoms regulator found that complaints were down at the beginning of this year when compared to the final quarter of 2018, some providers still had overly high levels of complaints.
Text-to-switch will mean you simply send a free text message to you current provider and then pass a code on to the new one
Ofcom has committed to ensuring telecoms and TV companies treat customers fairly – but what does that mean for you?
Ofcom, the telecoms regulator, has singled out TalkTalk, Vodafone and Virgin Mobile for substandard performance its annual report on customer service. This reflects the results of our broadband and mobile phone provider surveys.
Ofcom has released its latest league tables of complaints received about the UK’s major mobile phone, broadband and pay-TV providers, covering the first quarter of 2018. Virgin Mobile was the...
New Which? research shows the startling difference that providers can charge for using your mobile phone around the world, as it calls on the Government to publicly commit to prioritising free roaming in post-Brexit trade deals.
The latest research from Ofcom has shown that millions of UK consumers could be overspending on broadband and mobile contracts by not negotiating or switching provider. Its latest annual report...
Is it good value to buy broadband and mobile from your energy firm? Deals from SSE, Utility Warehouse, First Utility and Economy Energy compared by Which?
Customers who wish to switch mobile phone providers will be able to do so via a free text message, following a review by telecoms industry regulator Ofcom. Ofcom says the...