Virgin Media and Three named worst for complaints by Ofcom
Complaints about pay-monthly mobile have remained constant, but complaints about broadband services rose at the start of 2021 - reaching a three-year high.
Best and worst UK mobile networks revealed for 2021
We found that the smaller providers that use the Big Four’s networks managed to outdo them across the board - including on value for money, customer service and network reliability
Mobile providers to be banned from selling locked phones
Banning locked phones will make it easier for customers to switch networks, saving them time, money and effort as well as giving people access to better deals, says the telecoms regulator.
New rules in place to end rip-off prices for telecoms customers
Now broadband, mobile phone and pay TV providers have to let you know when your minimum contract period is coming to an end - the aim is to stop you from being overcharged
BT to raise broadband and mobile phone prices in March: find out what you can do
BT has announced that many of its broadband, mobile phone and landline customers will all see their prices rise by 1.3%. It has started contacting affected customers to alert them that their monthly bills will rise from March 31.
Vodafone tops Ofcom complaints for both mobile & broadband
The popular provider topped Ofcom's complaints league table for both broadband and pay-monthly mobile services.
Vodafone and Virgin Mobile named worst telecoms providers by Ofcom
Ofcom's findings align with our research showing that some providers don’t stack up in terms of customer service, reliability and value for money.
Ofcom reveals Plusnet, Virgin Mobile and Vodafone receive most complaints
While the telecoms regulator found that complaints were down at the beginning of this year when compared to the final quarter of 2018, some providers still had overly high levels of complaints.
Mobile phone users set to switch networks via free text message
Text-to-switch will mean you simply send a free text message to you current provider and then pass a code on to the new one
New guidelines aim to reduce unfair practice by broadband and mobile providers in the UK
Ofcom has committed to ensuring telecoms and TV companies treat customers fairly – but what does that mean for you?