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New guidelines aim to reduce unfair practice by broadband and mobile providers in the UK

Ofcom has committed to ensuring telecoms and TV companies treat customers fairly – but what does that mean for you?

Phone and broadband providers to send end-of-contract alerts to customers

The telecoms regulator, Ofcom has today set out its plans for new rules which will require telecoms providers to notify its customers when they are close to the end of their contract.  

Virgin Media worst for broadband outages as automatic compensation introduced

One in six Virgin customers said they had been left with no connection for hours or days at a time.

New rules mean better advice on broadband speeds

A new code of practice from telecoms regulator Ofcom have now come into effect, requiring broadband providers to clearly tell customers how fast their speed will be before they sign...

Vodafone and Virgin receive the most complaints in latest Ofcom results

The latest set of results by Ofcom, which cover July to September 2018 shows that Vodafone has gone straight in as the most complained about broadband and landline provider with Virgin being the most complained about pay-monthly mobile and paid TV provider. 

Could you upgrade to fibre broadband and save money?

Standard broadband customers may be paying more than fibre customers, despite dealing with slower speeds and more connection drop-outs. Pricing analysis of some of the UK’s biggest providers shows that...

Virgin Mobile, TalkTalk and BT receive most complaints – Ofcom

Ofcom has released its latest league tables of complaints received about the UK’s major mobile phone, broadband and pay-TV providers, covering the first quarter of 2018. Virgin Mobile was the...

Ofcom: millions could save money on broadband and mobile contracts

The latest research from Ofcom has shown that millions of UK consumers could be overspending on broadband and mobile contracts by not negotiating or switching provider. Its latest annual report...

Have you lost Freeview channels? This could be why

Ofcom is auctioning off the signal band used for digital TV services to boost 5G networks. Here's what to do to keep all your favourite Freeview channels.

Worst broadband and mobile phone providers named by Ofcom

Ofcom, the telecoms regulator, has said that some companies are coming up short in serving their customers. It has named TalkTalk the worst broadband provider while Vodafone and Virgin Mobile earned...

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