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Broadband coping well during lockdown: Ofcom reveals UK speeds holding up

Broadband coping well during lockdown: Ofcom reveals UK speeds holding up

Research from the telecoms regulator shows UK broadband speeds have withstood the surge in demand resulting from home working and online lessons during lockdown.

Automatic compensation paused for broadband and landline customers

Automatic compensation paused for broadband and landline customers

The scheme usually means that customers of certain providers are automatically compensated if they are left without service or if an engineer fails to turn up or cancels at short notice, but current circumstances mean that providers are less likely to be as able to carry out repairs, install new services or make home visits than they usually would.

Giffgaff has doubled your data: is it the cheapest Sim-only provider around?

Giffgaff has doubled your data: is it the cheapest Sim-only provider around?

Mobile phone provider GiffGaff has announced that from the 14th August, it will be doubling the amount of data on three of its 'goodybag' packages.

New rules in place to end rip-off prices for telecoms customers

New rules in place to end rip-off prices for telecoms customers

Now broadband, mobile phone and pay TV providers have to let you know when your minimum contract period is coming to an end - the aim is to stop you from being overcharged

Vodafone tops Ofcom complaints for both mobile & broadband

Vodafone tops Ofcom complaints for both mobile & broadband

The popular provider topped Ofcom's complaints league table for both broadband and pay-monthly mobile services.

Three, EE and Vodafone will continue to overcharge customers for mobile contracts – here’s how to save

Three, EE and Vodafone will continue to overcharge customers for mobile contracts – here’s how to save

In a recent announcement, Ofcom, The telecoms regulator, said that some of the UK's biggest mobile networks would apply discounts to out-of-contract mobile customers but commitments by three of the largest UK mobile networks do not go far enough and will mean some mobile customers will continue to overpay on their contract.

UK broadband and mobile network coverage improving, but more can be done

UK broadband and mobile network coverage improving, but more can be done

New data from the telecoms regulator, Ofcom, shows that although more people in the UK are able to get faster broadband and a good mobile signal than last year, some rural areas are still being left behind in terms of coverage.

Ofcom moves towards easier broadband switching

Ofcom moves towards easier broadband switching

Most broadband providers currently use the Openreach network, but an increasing number of alternative network providers are appearing - and switching to or from them can involve downtime or overlapping connections.

Vodafone and Virgin Mobile named worst telecoms providers by Ofcom

Vodafone and Virgin Mobile named worst telecoms providers by Ofcom

Ofcom's findings align with our research showing that some providers don’t stack up in terms of customer service, reliability and value for money.

75% of broadband customers could be at risk of overpaying

75% of broadband customers could be at risk of overpaying

Confusion over broadband can be costly - those who don't switch provider or re-contract with their existing provider pay an extra £100 each year on their broadband deal on average.

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