The popular provider topped Ofcom's complaints league table for both broadband and pay-monthly mobile services.
Three, EE and Vodafone will continue to overcharge customers for mobile contracts – here’s how to save
In a recent announcement, Ofcom, The telecoms regulator, said that some of the UK's biggest mobile networks would apply discounts to out-of-contract mobile customers but commitments by three of the largest UK mobile networks do not go far enough and will mean some mobile customers will continue to overpay on their contract.
New data from the telecoms regulator, Ofcom, shows that although more people in the UK are able to get faster broadband and a good mobile signal than last year, some rural areas are still being left behind in terms of coverage.
Most broadband providers currently use the Openreach network, but an increasing number of alternative network providers are appearing - and switching to or from them can involve downtime or overlapping connections.
Ofcom's findings align with our research showing that some providers don’t stack up in terms of customer service, reliability and value for money.
Confusion over broadband can be costly - those who don't switch provider or re-contract with their existing provider pay an extra £100 each year on their broadband deal on average.
While we found the average price increase for deals starting in September 2019 would be 26%, some customers could see their prices jump by 89%.
Mobile phone provider GiffGaff has announced that from the 14th August, it will be doubling the amount of data on three of its 'goodybag' packages.
New analysis of Ofcom data by Which? has revealed that four fifths of constituency areas suffer from patchy 4G mobile coverage, with both urban and rural areas affected.
While the telecoms regulator found that complaints were down at the beginning of this year when compared to the final quarter of 2018, some providers still had overly high levels of complaints.