A review of pricing practices by Ofcom, the telecoms regulator, has seen EE, Plusnet and Sky joining BT, TalkTalk and Virgin Media in an agreement to give all existing customers access to prices offered to new customers.
Ofcom has laid out a set of measures for providers to use to help vulnerable customers as the coronavirus pandemic has increased the potential for customers’ circumstances to change suddenly.
Research from the telecoms regulator shows UK broadband speeds have withstood the surge in demand resulting from home working and online lessons during lockdown.
The scheme usually means that customers of certain providers are automatically compensated if they are left without service or if an engineer fails to turn up or cancels at short notice, but current circumstances mean that providers are less likely to be as able to carry out repairs, install new services or make home visits than they usually would.
Mobile phone provider GiffGaff has announced that from the 14th August, it will be doubling the amount of data on three of its 'goodybag' packages.
Now broadband, mobile phone and pay TV providers have to let you know when your minimum contract period is coming to an end - the aim is to stop you from being overcharged
The popular provider topped Ofcom's complaints league table for both broadband and pay-monthly mobile services.
Three, EE and Vodafone will continue to overcharge customers for mobile contracts – here’s how to save
In a recent announcement, Ofcom, The telecoms regulator, said that some of the UK's biggest mobile networks would apply discounts to out-of-contract mobile customers but commitments by three of the largest UK mobile networks do not go far enough and will mean some mobile customers will continue to overpay on their contract.
New data from the telecoms regulator, Ofcom, shows that although more people in the UK are able to get faster broadband and a good mobile signal than last year, some rural areas are still being left behind in terms of coverage.
Most broadband providers currently use the Openreach network, but an increasing number of alternative network providers are appearing - and switching to or from them can involve downtime or overlapping connections.