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Telecoms regulator calls on providers to improve customer service

Telecoms regulator calls on providers to improve customer service

While Ofcom acknowledged that the covid-19 pandemic has significantly impacted providers' call centre capacity, it says adequate measures should now be in place to support customers.

BT to offer half price fibre broadband to households on benefits

BT to offer half price fibre broadband to households on benefits

Home Essentials will include both fibre broadband and calls for as little as £15 a month – around half the price of BT’s standard fibre package.

Changes to broadband switching could make the process even easier

Changes to broadband switching could make the process even easier

Ofcom’s research found that some 41% of people who decide against switching broadband provider have been put off by the hassle of having to contact more than one provider

Mobile providers to be banned from selling locked phones

Mobile providers to be banned from selling locked phones

Banning locked phones will make it easier for customers to switch networks, saving them time, money and effort as well as giving people access to better deals, says the telecoms regulator.

Broadband customers could save millions as providers commit to price changes

Broadband customers could save millions as providers commit to price changes

A review of pricing practices by Ofcom, the telecoms regulator, has seen EE, Plusnet and Sky joining BT, TalkTalk and Virgin Media in an agreement to give all existing customers access to prices offered to new customers.

Broadband coping well during lockdown: Ofcom reveals UK speeds holding up

Broadband coping well during lockdown: Ofcom reveals UK speeds holding up

Research from the telecoms regulator shows UK broadband speeds have withstood the surge in demand resulting from home working and online lessons during lockdown.

Automatic compensation paused for broadband and landline customers

Automatic compensation paused for broadband and landline customers

The scheme usually means that customers of certain providers are automatically compensated if they are left without service or if an engineer fails to turn up or cancels at short notice, but current circumstances mean that providers are less likely to be as able to carry out repairs, install new services or make home visits than they usually would.

Giffgaff has doubled your data: is it the cheapest Sim-only provider around?

Giffgaff has doubled your data: is it the cheapest Sim-only provider around?

Mobile phone provider GiffGaff has announced that from the 14th August, it will be doubling the amount of data on three of its 'goodybag' packages.

New rules in place to end rip-off prices for telecoms customers

New rules in place to end rip-off prices for telecoms customers

Now broadband, mobile phone and pay TV providers have to let you know when your minimum contract period is coming to an end - the aim is to stop you from being overcharged

Vodafone tops Ofcom complaints for both mobile & broadband

Vodafone tops Ofcom complaints for both mobile & broadband

The popular provider topped Ofcom's complaints league table for both broadband and pay-monthly mobile services.

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