Ofcom moves towards easier broadband switching
Most broadband providers currently use the Openreach network, but an increasing number of alternative network providers are appearing - and switching to or from them can involve downtime or overlapping connections.
Vodafone and Virgin Mobile named worst telecoms providers by Ofcom
Ofcom's findings align with our research showing that some providers don’t stack up in terms of customer service, reliability and value for money.
75% of broadband customers could be at risk of overpaying
Confusion over broadband can be costly - those who don't switch provider or re-contract with their existing provider pay an extra £100 each year on their broadband deal on average.
Broadband providers to offer fairer prices to longstanding customers
While we found the average price increase for deals starting in September 2019 would be 26%, some customers could see their prices jump by 89%.
Eight in 10 areas of the UK lack full 4G coverage
New analysis of Ofcom data by Which? has revealed that four fifths of constituency areas suffer from patchy 4G mobile coverage, with both urban and rural areas affected.
Ofcom reveals Plusnet, Virgin Mobile and Vodafone receive most complaints
While the telecoms regulator found that complaints were down at the beginning of this year when compared to the final quarter of 2018, some providers still had overly high levels of complaints.
Mobile phone customers to get fairer contracts
The telecoms regulator, Ofcom, has announced new rules aimed at getting mobile customers fairer contracts after research shows that 1.4 million customers are overpaying by a total of £182m a year on their mobile contract.
Mobile phone users set to switch networks via free text message
Text-to-switch will mean you simply send a free text message to you current provider and then pass a code on to the new one
New guidelines aim to reduce unfair practice by broadband and mobile providers in the UK
Ofcom has committed to ensuring telecoms and TV companies treat customers fairly – but what does that mean for you?
Phone and broadband providers to send end-of-contract alerts to customers
The telecoms regulator, Ofcom has today set out its plans for new rules which will require telecoms providers to notify its customers when they are close to the end of their contract.