Most broadband providers currently use the Openreach network, but an increasing number of alternative network providers are appearing - and switching to or from them can involve downtime or overlapping connections.
Ofcom's findings align with our research showing that some providers don’t stack up in terms of customer service, reliability and value for money.
Confusion over broadband can be costly - those who don't switch provider or re-contract with their existing provider pay an extra £100 each year on their broadband deal on average.
While we found the average price increase for deals starting in September 2019 would be 26%, some customers could see their prices jump by 89%.
New analysis of Ofcom data by Which? has revealed that four fifths of constituency areas suffer from patchy 4G mobile coverage, with both urban and rural areas affected.
While the telecoms regulator found that complaints were down at the beginning of this year when compared to the final quarter of 2018, some providers still had overly high levels of complaints.
The telecoms regulator, Ofcom, has announced new rules aimed at getting mobile customers fairer contracts after research shows that 1.4 million customers are overpaying by a total of £182m a year on their mobile contract.
Text-to-switch will mean you simply send a free text message to you current provider and then pass a code on to the new one
Ofcom has committed to ensuring telecoms and TV companies treat customers fairly – but what does that mean for you?
The telecoms regulator, Ofcom has today set out its plans for new rules which will require telecoms providers to notify its customers when they are close to the end of their contract.