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Broadband providers to offer fairer prices to longstanding customers

Broadband providers to offer fairer prices to longstanding customers

While we found the average price increase for deals starting in September 2019 would be 26%, some customers could see their prices jump by 89%.

Eight in 10 areas of the UK lack full 4G coverage

Eight in 10 areas of the UK lack full 4G coverage

New analysis of Ofcom data by Which? has revealed that four fifths of constituency areas suffer from patchy 4G mobile coverage, with both urban and rural areas affected.

Ofcom reveals Plusnet, Virgin Mobile and Vodafone receive most complaints

Ofcom reveals Plusnet, Virgin Mobile and Vodafone receive most complaints

While the telecoms regulator found that complaints were down at the beginning of this year when compared to the final quarter of 2018, some providers still had overly high levels of complaints.

Mobile phone customers to get fairer contracts

Mobile phone customers to get fairer contracts

The telecoms regulator, Ofcom, has announced new rules aimed at getting mobile customers fairer contracts after research shows that 1.4 million customers are overpaying by a total of £182m a year on their mobile contract.

Mobile phone users set to switch networks via free text message

Mobile phone users set to switch networks via free text message

Text-to-switch will mean you simply send a free text message to you current provider and then pass a code on to the new one

New guidelines aim to reduce unfair practice by broadband and mobile providers in the UK

New guidelines aim to reduce unfair practice by broadband and mobile providers in the UK

Ofcom has committed to ensuring telecoms and TV companies treat customers fairly – but what does that mean for you?

Phone and broadband providers to send end-of-contract alerts to customers

Phone and broadband providers to send end-of-contract alerts to customers

The telecoms regulator, Ofcom has today set out its plans for new rules which will require telecoms providers to notify its customers when they are close to the end of their contract.  

Virgin Media worst for broadband outages as automatic compensation introduced

Virgin Media worst for broadband outages as automatic compensation introduced

One in six Virgin customers said they had been left with no connection for hours or days at a time.

New rules mean better advice on broadband speeds

New rules mean better advice on broadband speeds

A new code of practice from telecoms regulator Ofcom have now come into effect, requiring broadband providers to clearly tell customers how fast their speed will be before they sign...

Vodafone and Virgin receive the most complaints in latest Ofcom results

Vodafone and Virgin receive the most complaints in latest Ofcom results

The latest set of results by Ofcom, which cover July to September 2018 shows that Vodafone has gone straight in as the most complained about broadband and landline provider with Virgin being the most complained about pay-monthly mobile and paid TV provider. 

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