New rules in place to end rip-off prices for telecoms customers
Now broadband, mobile phone and pay TV providers have to let you know when your minimum contract period is coming to an end - the aim is to stop you from being overcharged
Vodafone tops Ofcom complaints for both mobile & broadband
The popular provider topped Ofcom's complaints league table for both broadband and pay-monthly mobile services.
Three, EE and Vodafone will continue to overcharge customers for mobile contracts – here’s how to save
In a recent announcement, Ofcom, The telecoms regulator, said that some of the UK's biggest mobile networks would apply discounts to out-of-contract mobile customers but commitments by three of the largest UK mobile networks do not go far enough and will mean some mobile customers will continue to overpay on their contract.
UK broadband and mobile network coverage improving, but more can be done
New data from the telecoms regulator, Ofcom, shows that although more people in the UK are able to get faster broadband and a good mobile signal than last year, some rural areas are still being left behind in terms of coverage.
Ofcom moves towards easier broadband switching
Most broadband providers currently use the Openreach network, but an increasing number of alternative network providers are appearing - and switching to or from them can involve downtime or overlapping connections.
Vodafone and Virgin Mobile named worst telecoms providers by Ofcom
Ofcom's findings align with our research showing that some providers don’t stack up in terms of customer service, reliability and value for money.
75% of broadband customers could be at risk of overpaying
Confusion over broadband can be costly - those who don't switch provider or re-contract with their existing provider pay an extra £100 each year on their broadband deal on average.
Broadband providers to offer fairer prices to longstanding customers
While we found the average price increase for deals starting in September 2019 would be 26%, some customers could see their prices jump by 89%.
Eight in 10 areas of the UK lack full 4G coverage
New analysis of Ofcom data by Which? has revealed that four fifths of constituency areas suffer from patchy 4G mobile coverage, with both urban and rural areas affected.
Ofcom reveals Plusnet, Virgin Mobile and Vodafone receive most complaints
While the telecoms regulator found that complaints were down at the beginning of this year when compared to the final quarter of 2018, some providers still had overly high levels of complaints.