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Mobile phone customers to get fairer contracts

Mobile phone customers to get fairer contracts

The telecoms regulator, Ofcom, has announced new rules aimed at getting mobile customers fairer contracts after research shows that 1.4 million customers are overpaying by a total of £182m a year on their mobile contract.

Mobile phone users set to switch networks via free text message

Mobile phone users set to switch networks via free text message

Text-to-switch will mean you simply send a free text message to you current provider and then pass a code on to the new one

New guidelines aim to reduce unfair practice by broadband and mobile providers in the UK

New guidelines aim to reduce unfair practice by broadband and mobile providers in the UK

Ofcom has committed to ensuring telecoms and TV companies treat customers fairly – but what does that mean for you?

Phone and broadband providers to send end-of-contract alerts to customers

Phone and broadband providers to send end-of-contract alerts to customers

The telecoms regulator, Ofcom has today set out its plans for new rules which will require telecoms providers to notify its customers when they are close to the end of their contract.  

Vodafone and Virgin receive the most complaints in latest Ofcom results

Vodafone and Virgin receive the most complaints in latest Ofcom results

The latest set of results by Ofcom, which cover July to September 2018 shows that Vodafone has gone straight in as the most complained about broadband and landline provider with Virgin being the most complained about pay-monthly mobile and paid TV provider. 

Could you upgrade to fibre broadband and save money?

Could you upgrade to fibre broadband and save money?

Standard broadband customers may be paying more than fibre customers, despite dealing with slower speeds and more connection drop-outs. Pricing analysis of some of the UK’s biggest providers shows that...

Ofcom: millions could save money on broadband and mobile contracts

Ofcom: millions could save money on broadband and mobile contracts

The latest research from Ofcom has shown that millions of UK consumers could be overspending on broadband and mobile contracts by not negotiating or switching provider. Its latest annual report...

Worst broadband and mobile phone providers named by Ofcom

Worst broadband and mobile phone providers named by Ofcom

Ofcom, the telecoms regulator, has said that some companies are coming up short in serving their customers. It has named TalkTalk the worst broadband provider while Vodafone and Virgin Mobile earned...

BT, TalkTalk and Vodafone top list of most complaints made to Ofcom

BT, TalkTalk and Vodafone top list of most complaints made to Ofcom

Find out which broadband, mobile and pay TV service providers come out worst in terms of complaints from October to December 2017, according to Ofcom. Compare how the likes of Sky, TalkTalk and BT fare in comparison to our annual survey of broadband customers in the UK.

Broadband providers are coming up short on speed

Broadband providers are coming up short on speed

We explored whether broadband providers are giving good information about broadband speeds, but some of the UK’s biggest are giving inadequate information to new customers.

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