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New code of conduct for broadband providers is announced

New code of conduct for broadband providers is announced

Today Ofcom has announced the introduction of stricter rules for broadband providers, requiring companies to offer more accurate information to customers when they sign up. These new guidelines are improvements...

More homes to get ultrafast broadband

More homes to get ultrafast broadband

Ultrafast broadband could be coming to you thanks to new Ofcom rules. Find out if you can increase your speed and when the new faster service will start.

Ofcom reveals the mobile and broadband providers with most complaints

Ofcom reveals the mobile and broadband providers with most complaints

Quarterly data reveals which broadband and mobile providers get the most calls to Ofcom about their service

Ofcom announces plan to make switching mobile providers easier

Ofcom announces plan to make switching mobile providers easier

Customers who wish to switch mobile phone providers will be able to do so via a free text message, following a review by telecoms industry regulator Ofcom. Ofcom says the...

Broadband providers to offer automatic compensation to customers

Broadband providers to offer automatic compensation to customers

Experienced loss of service or delayed repairs for your landline and broadband service? You'll soon be entitled to automatic compensation.

New Ofcom proposal to make providers more honest about internet speeds

New Ofcom proposal to make providers more honest about internet speeds

Ofcom lays out plans to make it easier for anyone to choose a better broadband deal by holding providers to a minimum speed and making it easier to cancel.

BT offers to bring 10Mbps broadband to 99% of the UK by 2020

BT offers to bring 10Mbps broadband to 99% of the UK by 2020

BT has offered to bring 10Mpbs broadband to 99% of UK households by 2020 and provide full coverage by 2022. Is that better than the governments plans?

Mobile provider Three fined for 999 call failures

Mobile provider Three fined for 999 call failures

Ofcom has fined mobile service provider Three £1.9m after it identified a weakness in its network that could prevent its users from calling 999.

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