Find out if you're among one million energy customers due a refund on gas and electricity bills. Ovo Energy, Shell Energy, Scottish Power, British Gas and SSE have most affected customers.
EDF Energy will take on customers of failed energy supplier Solarplicity, Ofgem announced. What you need to know about EDF Energy, including if you’ll save money on gas and electricity plus what EDF Energy’s customers think of it.
The lowest-scoring energy firm in Which? rankings, Solarplicity, has stopped trading. Find out what to do if you’re a Solarplicity customer, plus why it’s the worst energy firm in our survey.
New rules mean gas and electricity companies have to pay compensation to energy customers who face switching problems, including being switched without their permission or not getting their money back after their final bill.
More than 800,000 energy customers have been moved to new suppliers after theirs stopped trading. But some customers face price rises, are struggling to get their money back and are frustrated about their gas and electricity bills.
Energy customer complaints about switching supplier are on the rise. The Ombudsman only received more complaints about energy bills. Find out the best and worst energy companies to switch to, using exclusive Which? research.
Tougher checks for new energy companies will come into force in June. They aim to improve customer service and reduce the chance of new gas and electricity suppliers going bust, such as Economy Energy, Iresa and Spark Energy.
The price cap on standard and default energy tariffs will increase by £117 per year on 1 April 2019. Customers could end up paying more for gas and electricity than they did before the price cap. Compare gas and electricity prices now.
Economy Energy has stopped trading, leaving 235,000 customers waiting for a new energy supplier. If you’re an Economy Energy customer, find out what to do now, if you’ll get your money back and read advice for pay-as-you-go customers.
The energy price cap will come into force on 1 January 2019, affecting 11 million households. Find out how much customers on default gas and electricity tariffs will save. Plus why energy customers would be better off switching supplier.