New rules mean gas and electricity companies have to pay compensation to energy customers who face switching problems, including being switched without their permission or not getting their money back after their final bill.
More than 800,000 energy customers have been moved to new suppliers after theirs stopped trading. But some customers face price rises, are struggling to get their money back and are frustrated about their gas and electricity bills.
Energy customer complaints about switching supplier are on the rise. The Ombudsman only received more complaints about energy bills. Find out the best and worst energy companies to switch to, using exclusive Which? research.
Tougher checks for new energy companies will come into force in June. They aim to improve customer service and reduce the chance of new gas and electricity suppliers going bust, such as Economy Energy, Iresa and Spark Energy.
The price cap on standard and default energy tariffs will increase by £117 per year on 1 April 2019. Customers could end up paying more for gas and electricity than they did before the price cap. Compare gas and electricity prices now.
Economy Energy has stopped trading, leaving 235,000 customers waiting for a new energy supplier. If you’re an Economy Energy customer, find out what to do now, if you’ll get your money back and read advice for pay-as-you-go customers.
The energy price cap will come into force on 1 January 2019, affecting 11 million households. Find out how much customers on default gas and electricity tariffs will save. Plus why energy customers would be better off switching supplier.
Energy switching rates aren’t rising despite there being more gas and electricity deals to choose from, Ofgem’s report reveals. Use Which? Switch to compare gas and electricity prices and find a cheap energy deal that’s best for you.
Energy companies are being investigated over how they handle customer complaints, including First Utility, Ovo Energy, Scottish Power and Utilita. Find out how your energy company rates, plus compare gas and electricity prices for the best deal.
Will the energy price cap save you money on your gas and electricity bills? Regulator Ofgem reveals more details of the energy price cap coming into force this winter. Plus read our top tips to cut your energy bills.