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Energy companies face complaints crackdown

Energy companies are being investigated over how they handle customer complaints, including First Utility, Ovo Energy, Scottish Power and Utilita. Find out how your energy company rates, plus compare gas and electricity prices for the best deal.

Energy price cap: will it save you money?

Will the energy price cap save you money on your gas and electricity bills? Regulator Ofgem reveals more details of the energy price cap coming into force this winter. Plus read our top tips to cut your energy bills.

Energy company Iresa has ceased trading

Iresa has gone bust. Octopus Energy will take on its customers later in August. Ofgem is telling customers not to switch, and to take meter readings.

Should you be paid compensation if your energy switch goes wrong?

Energy customers could be paid compensation of at least £30 if they have problems switching gas and electricity supplier, under new Ofgem proposals.

Iresa banned from accepting new energy customers

Gas and electricity supplier Iresa has been banned from taking on new customers by energy regulator Ofgem.

Energy firms to be banned from back-billing

Energy companies are banned from back-billing you for gas and electricity used more than 12 months ago, according to new regulator rules.

Energy price cap could save us all £1.4bn a year

Today the energy price cap bill goes to Parliament. The government says it’ll help 11million people to save £1.4billion per year on gas and electricity.

Do you feel under pressure to get a smart meter?

Energy customers have told Which? they feel under pressure to get a smart meter. We look at letters from energy companies about smart meter installations.

Smart meter 2020 target: will energy companies meet it?

The smart meter roll-out aims to finish in 2020, but will energy companies finish in time? Which research reveals the scale of the smart meter challenge.

Iresa customer service under investigation

Energy supplier Iresa is to be investigated by energy regulator Ofgem, weeks after Which? reported on billing, payment and customer service issues.

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