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Train complaint at a standstill? Now there’s a new way to hold rail companies to account

The new Rail Ombudsman will mean if you think your complaint about your train journey is unfairly rejected, you'll be able to take it further.

Energy companies face complaints crackdown

Energy companies are being investigated over how they handle customer complaints, including First Utility, Ovo Energy, Scottish Power and Utilita. Find out how your energy company rates, plus compare gas and electricity prices for the best deal.

TransPennine Express Train service in York Station.

Train companies will soon be held to account by new complaints process

If frustrated train passengers aren't happy with the outcome of their complaints, from November they can take it to a free-to-use ombudsman service.

keys with house on background

Ombudsman Services withdraws from complaints handling in property sector

Ombudsman Services has announced it will withdraw from complaints handling in the property sector, and plans a report on the creation of a single housing ombudsman

Complaints

Britain’s debt problems revealed: credit complaints soar by 90%

Complaints about debts and payday loans have rocketed over the past year, as Brits increasingly rely on credit to finance their spending, the Financial Ombudsman Service has warned. Complaints against payday...

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