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Coronavirus: extended returns policies and your rights to a refund

Coronavirus: extended returns policies and your rights to a refund

With high street stores shut, and government guidance instructing us to only leave home for essential reasons, you might be wondering how to return any unwanted Christmas gifts or lockdown...

Which? reveals best places to buy furniture, lights and homeware

Which? reveals best places to buy furniture, lights and homeware

Buying a sofa or bed in the January sales? Which? reveals the best furniture and homeware shops to buy from - and the ones you should avoid.

How to save money and shop safely during the January sales

How to save money and shop safely during the January sales

Which? explains how to save money and stay safe with our tips on fake reviews, sneaky sales tactics, payment protection and comparing prices

Which? reveals Christmas delivery disasters, and the courier most likely to let you down

Which? reveals Christmas delivery disasters, and the courier most likely to let you down

Last year, as many as two in three people (69%) who ordered one or more deliveries had a delivery problem over the festive period, Which? has revealed. The survey of...

Which? reveals best places to buy tech, from laptops to TVs

Which? reveals best places to buy tech, from laptops to TVs

The best tech shops of 2020 for TVs, phones, laptops and more: Apple, Currys, John Lewis and Amazon go head to head in the Which? retail survey.

Nearly one in ten scammed by adverts on social media or search engines

Nearly one in ten scammed by adverts on social media or search engines

Scam adverts on the biggest online platforms have tricked almost one in ten people into paying out for sham purchases. Which? surveyed 2,000 people who use social media and search...

Which? reveals best places to buy washing machines, vacuum cleaners and ovens

Which? reveals best places to buy washing machines, vacuum cleaners and ovens

Find out the best places to buy home appliances, from ovens and washing machines to dishwashers and kettles, according to thousands of recent shoppers.

‘My return disappeared into a void’ – four tips to get results when a retailer lets you down

‘My return disappeared into a void’ – four tips to get results when a retailer lets you down

Many customers are complaining that retailers are failing to refund or resolve issues when orders go wrong. At Which? we’ve heard from a number of customers who have faced difficulties...

No immediate end to lockdown: what do the exit plans mean for shopping, events and leisure?

No immediate end to lockdown: what do the exit plans mean for shopping, events and leisure?

The UK governments plans for the gradual easing of lockdown in England includes shops and nurseries partially reopening from June, some cafes and restaurants in July, and unlimited outdoor exercise...

Retailers extend returns policies during lockdown following pressure from Which?

Retailers extend returns policies during lockdown following pressure from Which?

Find out which retailers have extended their returns policies during the coronavirus lockdown following pressure from Which?.

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