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House of Fraser customers still without refunds

Several House of Fraser customers, have told Which? that following the buy out the company still hasn't refunded cancelled online orders or provided replacement gift cards as it had previously promised. We explain your rights.

Oversized packaging: named and shamed

Which? members share the most ridiculous examples of oversized packaging that they've received from online retailers, including Amazon and Lifestyle Labs

Royal Mail van

Royal Mail paid out more than £7m in compensation last year

Royal Mail received 1,025,799 complaints in 2017/18, and paid out £7,725,510 in compensation, according to figures from its Annual Consumer Complaints report. Complaints to the postal service included those around...

Update: House of Fraser delivery problems – your consumer rights

Frustrated and confused House of Fraser customers complain about late deliveries on social media following Mike Ashley Sports Direct takeover - Which? explains your delivery and online cancellation rights. Don't get left out of pocket.

Amazon Prime ‘next-day delivery’ claim misleading, says ASA

The Advertising Standards Authority rules that Amazon shoppers were 'misled' by its promise of one-day delivery during last year's Christmas sales period

More online retailers step up to clarify return rights following Which? investigation

Six retailers including Superdrug and The Body Shop have made changes to clarify their returns information following a recent Which? investigation.

14 online shopping tips and tricks to save money

From using a photo to search on Ebay to using live chat to strike a deal, Which? explains how to be savvier when shopping online and score a bargain.

Uk high street

What does the future hold for the British high street?

The outlook for the British high street seems bleak, with numerous retailers, including M&S, House of Fraser and Waitrose, announcing store closures, and others going into administration. But does it have to...

Tesco to close Tesco Direct

Supermarket giant Tesco will shut down Tesco Direct on 9 July, claiming that there is 'no route to profitability' for its non-grocery offshoot

Online shopping scams cost Brits £58m a year

Which? investigates the risks of shopping online and explains how to avoid counterfeit websites and online shopping scams

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