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What does coronavirus mean for your shopping, deliveries and consumer rights?

What does coronavirus mean for your shopping, deliveries and consumer rights?

Find out what coronavirus means for your shopping: how will deliveries work, and what are your rights if you want to return something you bought from a store?

Coronavirus: what are my rights if a contactless delivery goes wrong?

Coronavirus: what are my rights if a contactless delivery goes wrong?

The COVID-19 outbreak has changed many aspects of our daily lives, including how parcels are delivered to us. Couriers are carrying out contactless deliveries to ensure the safety of their...

Five tips for shopping safely online during the coronavirus lockdown

Five tips for shopping safely online during the coronavirus lockdown

With high street stores shut and households across the UK self-isolating, many of us will be going online to do our shopping over the next few weeks. If you’re new...

Coronavirus: Ten tips to cut costs on shopping, regular payments and household bills

Coronavirus: Ten tips to cut costs on shopping, regular payments and household bills

The novel coronavirus (COVID-19) pandemic is set to disrupt day-to-day life for a number of weeks – and possibly months. With the majority of us now working from home and...

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Save money and stay safe in the Boxing Day and January sales

Save money and stay safe in the Boxing Day and January sales

Our tips on finding the best prices, avoiding counterfeits, scams, paying safely and earning cashback.

Tech seller taken offline following Which? reports of scam fears

Tech seller taken offline following Which? reports of scam fears

A site selling popular branded TVs, cameras and baby car seats has been taken offline after a customer was repeatedly urged to reattempt his payment via a less protected method. ...

Is Lidl launching an online grocery delivery service?

Is Lidl launching an online grocery delivery service?

Which? investigates rumours of an online grocery service launch for discount supermarket Lidl.

Dubious dog, grumpy horse and pin-filled wedding dress: faulty goods returns of the year

Dubious dog, grumpy horse and pin-filled wedding dress: faulty goods returns of the year

Two in five people bought something online or in store in the last year which was faulty. We explain your rights to return faulty products.

Three in five online shoppers’ deliveries don’t go to plan

Three in five online shoppers’ deliveries don’t go to plan

One in four people who shop online around the Christmas period find that at least one of their parcels fails to turn up according to Which? research. Find out your delivery rights.

Gift cards for Christmas: are they more or less hassle in the long-run?

Gift cards for Christmas: are they more or less hassle in the long-run?

Almost one in three people plan to buy a gift card as a Christmas present this year. We explain your rights if a gift card is lost, you run out of time or a retailer goes into administration, so you don't get caught out.

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