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Does a green padlock mean a website’s safe?

Does a green padlock mean a website’s safe?

The ASA recently ruled a Barclays ad was misleading because it implied all websites with green padlocks are safe.

Which? reveals the online retailers getting your refund rights wrong

Which? reveals the online retailers getting your refund rights wrong

Big-name retailers including Iceland, Aldi and Morrisons were misinforming or failing to provide clear information to customers about their online returns and refunds rights, our latest investigation has discovered.

Watch out for online marketplace scams

Watch out for online marketplace scams

Today, for World Consumer Rights Day 2018, Which? is one of more than 200 consumer associations worldwide calling for better consumer protection when shopping on an online marketplace.

The best Valentine’s Day flower delivery services

The best Valentine’s Day flower delivery services

We’ve named Moonpig’s 12 Red Roses the best online bouquet for Valentine’s Day 2018, after putting seven of the biggest florists in the UK through their paces in a head-to-head...

The ultimate New Year’s quiz: Which? waves goodbye to 2017

The ultimate New Year’s quiz: Which? waves goodbye to 2017

How much do you know about 2017? To celebrate the New Year take the ultimate Which? quiz and find out

Boxing Day shoppers head online: know your rights on returns

Boxing Day shoppers head online: know your rights on returns

Shoppers are avoiding the cold and crowds on Boxing Day and buying online instead. If you've bought an item that isn't what you expected, know your online shopping rights to return it.

Amazon Prime delivery claims under investigation

Amazon Prime delivery claims under investigation

The Advertising Standards Authority (ASA) has launched a formal investigation into claims that Amazon is failing to live up to its Prime one-day delivery claims.  About 200 people have complained...

Don’t miss the last posting dates for your Christmas deliveries

Don’t miss the last posting dates for your Christmas deliveries

Make sure your presents and gifts arrive in time for Christmas day by checking the last Christmas delivery dates for the Royal Mail and key online shops

EU agrees an end to online ‘geoblocking’

EU agrees an end to online ‘geoblocking’

Today, the EU has agreed to end unjustified ‘geoblocking’ – where access to certain websites or online content is restricted based upon the user’s geographical location. The new rules will...

Shoppers overestimate returns rights

Shoppers overestimate returns rights

More than half of shoppers are overestimating their returns rights when doing Christmas shopping on the high street, new Which? research has found. If you do your Christmas shopping in...

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