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Save money and stay safe in the Boxing Day and January sales

Save money and stay safe in the Boxing Day and January sales

Our tips on finding the best prices, avoiding counterfeits, scams, paying safely and earning cashback.

Tech seller taken offline following Which? reports of scam fears

Tech seller taken offline following Which? reports of scam fears

A site selling popular branded TVs, cameras and baby car seats has been taken offline after a customer was repeatedly urged to reattempt his payment via a less protected method. ...

Is Lidl launching an online grocery delivery service?

Is Lidl launching an online grocery delivery service?

Which? investigates rumours of an online grocery service launch for discount supermarket Lidl.

Dubious dog, grumpy horse and pin-filled wedding dress: faulty goods returns of the year

Dubious dog, grumpy horse and pin-filled wedding dress: faulty goods returns of the year

Two in five people bought something online or in store in the last year which was faulty. We explain your rights to return faulty products.

Three in five online shoppers’ deliveries don’t go to plan

Three in five online shoppers’ deliveries don’t go to plan

One in four people who shop online around the Christmas period find that at least one of their parcels fails to turn up according to Which? research. Find out your delivery rights.

Gift cards for Christmas: are they more or less hassle in the long-run?

Gift cards for Christmas: are they more or less hassle in the long-run?

Almost one in three people plan to buy a gift card as a Christmas present this year. We explain your rights if a gift card is lost, you run out of time or a retailer goes into administration, so you don't get caught out.

Excessive packaging the most common online shopping complaint

Excessive packaging the most common online shopping complaint

48% of Which? members think that receiving excessive packaging is one of the most annoying things about of shopping online. The next most common gripe is struggling to get a...

Homebase.co.uk rated the worst retail website for 2018

Homebase.co.uk rated the worst retail website for 2018

Homebase’s website has finished last in our annual online shops survey, with a meagre customer score of 55%. In contrast, LizEarle.com was crowned the best online shop by our panel...

It’s two weeks until Black Friday

It’s two weeks until Black Friday

It's two weeks to Black Friday and people are already preparing. Find out what you need to know, how to get a good deal and what it takes to get your money back if you change your mind after you've bought.

House of Fraser customers still without refunds

House of Fraser customers still without refunds

Several House of Fraser customers, have told Which? that following the buy out the company still hasn't refunded cancelled online orders or provided replacement gift cards as it had previously promised. We explain your rights.

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