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UK hotel chains with the most complaints revealed

UK hotel chains with the most complaints revealed

Which? Travel's annual survey of more than 8,000 hotel guests reveals the UK chains where customers routinely experience problems. Find out which UK hotel chains to avoid, and which ones to choose for a hassle-free stay

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Best and worst UK hotel chains revealed

Best and worst UK hotel chains revealed

Britannia has been rated the worst hotel chain in the UK for the seventh year in a row, receiving an abysmal customer score of just 39% for its neglected hotels.

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Do Premier Inn’s new micro hotel rooms offer good value?

Do Premier Inn’s new micro hotel rooms offer good value?

Premier Inn is the latest hotel chain to launch a brand that claims to offer small rooms for small prices but is it good value?

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The micro hotel rooms costing you more

The micro hotel rooms costing you more

Hotel rooms have been shrinking in recent years, especially in city centres where rates are high. But don't assume that the smallest room will offer the cheapest price.

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The UK’s best and worst hotels revealed

The UK’s best and worst hotels revealed

Britannia has been rated the worst hotel chain in the UK in a Which? survey. See what happened when our reporter went undercover at the chain’s rundown’ and ‘hopelessly neglected’ Royal Albion Hotel in Brighton. 

Which? Awards 2018: winners revealed

Which? Awards 2018: winners revealed

Apple, Richer Sounds and Nationwide Building Society were among the brands honoured today at the annual Which? Awards. Hosted by BBC news presenter Naga Munchetty and Which? Group chief executive,...

Britannia finishes bottom of hotel chains survey for fifth consecutive year

Britannia finishes bottom of hotel chains survey for fifth consecutive year

For the fifth year running, Britannia has come bottom in a Which? Travel survey of large hotel brands. Which? asked its members to rate UK hotel chains on everything from...

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