Passengers lost almost four million hours to significantly delayed trains last year. This is why we need automatic compensation.
Some train companies ask for 24 pieces of information for compensation claims. It's this level of complexity that shows why automatic compensation is needed.
We've spoken to passengers who've claimed back hundreds of pounds in rail compensation over the last few months. Why don't more of us do it?
Britain’s rail passengers could face delays and cancellations once again, as more improvement works and timetable changes are planned for 2019. That’s according to a report by the Public Accounts...
We take a look at what the 3.1% fare hike means in real terms for train passengers.
We explore the key disruptions affecting festive travellers, compensation and refund rights, and other festive travel tips.
Rail passengers complaining to their rail service aren't satisfied with how they're treated, showing why the new rail ombudsman can't come soon enough.
We’ve scrutinised official train passenger stats from the last 10 years, to explore whether UK rail has got any better. Plus, we look at how trust in rail has fallen.
Some Northern commuters are set to be compensated for the timetables chaos which has seen hundreds of trains cancelled and delayed.
Passengers forced to shell out extra costs when their train is delayed or cancelled are receiving misleading advice from train companies, according to our latest undercover research. This comes despite...