We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

448 years lost to significant train delays in 2018, Which? reveals

Passengers lost almost four million hours to significantly delayed trains last year. This is why we need automatic compensation.

Posted on

Revealed: how train companies are adding unnecessary hassle to claiming compensation

Some train companies ask for 24 pieces of information for compensation claims. It's this level of complexity that shows why automatic compensation is needed.

Update: Are you missing out on hundreds of pounds in rail compensation?

We've spoken to passengers who've claimed back hundreds of pounds in rail compensation over the last few months. Why don't more of us do it?

Could there be more rail chaos on the way for commuters?

Britain’s rail passengers could face delays and cancellations once again, as more improvement works and timetable changes are planned for 2019. That’s according to a report by the Public Accounts...

Posted on

Rail fare rises 2019: how much more will you pay from today?

We take a look at what the 3.1% fare hike means in real terms for train passengers.

Travelling by train this Christmas? Here’s your disruption survival guide

We explore the key disruptions affecting festive travellers, compensation and refund rights, and other festive travel tips.

Posted on

Complaints about complaints: train passengers fed up with how they’re treated

Rail passengers complaining to their rail service aren't satisfied with how they're treated, showing why the new rail ombudsman can't come soon enough.

Has train travel actually improved for passengers in the last decade?

We’ve scrutinised official train passenger stats from the last 10 years, to explore whether UK rail has got any better. Plus, we look at how trust in rail has fallen.

UPDATE: Commuters who suffered the train timetable chaos expected to be paid ‘millions’

Some Northern commuters are set to be compensated for the timetables chaos which has seen hundreds of trains cancelled and delayed.

Which? finds one in four train companies (still) wrongly advising passengers

Passengers forced to shell out extra costs when their train is delayed or cancelled are receiving misleading advice from train companies, according to our latest undercover research. This comes despite...

Back to top
Back to top