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Rail fare rises 2019: how much more will you pay from today?

We take a look at what the 3.1% fare hike means in real terms for train passengers.

Travelling by train this Christmas? Here’s your disruption survival guide

We explore the key disruptions affecting festive travellers, compensation and refund rights, and other festive travel tips.

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Complaints about complaints: train passengers fed up with how they’re treated

Rail passengers complaining to their rail service aren't satisfied with how they're treated, showing why the new rail ombudsman can't come soon enough.

Has train travel actually improved for passengers in the last decade?

We’ve scrutinised official train passenger stats from the last 10 years, to explore whether UK rail has got any better. Plus, we look at how trust in rail has fallen.

UPDATE: Commuters who suffered the train timetable chaos expected to be paid ‘millions’

Some Northern commuters are set to be compensated for the timetables chaos which has seen hundreds of trains cancelled and delayed.

Which? finds one in four train companies (still) wrongly advising passengers

Passengers forced to shell out extra costs when their train is delayed or cancelled are receiving misleading advice from train companies, according to our latest undercover research. This comes despite...

Confirmed train timetables set to be delayed

For up to six months, Network Rail will only confirm train timetables six weeks in advance meaning some passengers who book journeys 12 weeks out might be eligible for refunds....

Train company ‘smokescreen’ prevents passenger compensation claims

Which? has written to train companies, calling on them to address their failure to properly inform passengers of their rights. The letters call on train companies to stop using industry-wide terms and...

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