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Government confirms financial protection for package holiday ‘refund credit notes’

Government confirms financial protection for package holiday ‘refund credit notes’

Holidaymakers who accept Refund Credit Notes (RCNs) for cancelled packages will get their money back if the travel company later collapses, the government has confirmed. Since the start of the crisis, Which? has been calling for the government to confirm if RCNs are financially guaranteed but this announcement finally removes the risk to customers of accepting a credit note, if they consider that’s the best option for them.

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Holidaymakers with refund credit notes could pay more than £100 in legal fees to get money back

Holidaymakers with refund credit notes could pay more than £100 in legal fees to get money back

Holidaymakers with refund credit notes could end up paying more than £100 in legal fees to get their money back, if their holiday provider goes bust before the note can be converted to cash.

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