Small holiday companies pay refunds - while multinationals such as Tui and Ryanair stall
Many customers are complaining that retailers are failing to refund or resolve issues when orders go wrong. At Which? we’ve heard from a number of customers who have faced difficulties...
EasyJet customers who no longer wish to travel because of COVID-19 are furious after unwittingly giving up their legal right to a refund. The airline is emailing flyers to ask if they would like to exchange their upcoming flight for credit. The voucher covers the full value of the fare plus an extra £10 as a ‘thank you’. It is valid against future bookings for 12 months.
Those who reported their airline to Which? were out of pocket by an average of £446, and had collectively spent a total of 52,000 hours (nearly six years) chasing the airline for a refund. Four in ten complaints were from Ryanair customers
Ryanair customers who want their money back sent to vouchers page instead - possibly breaking Consumer Protection law.
The truth about Ryanair refunds. More than eight in 10 customers still waiting on money back for cancelled flights
Which? survey finds just 5% of Ryanair passengers refunded within legal time frame – the worst of all airlines.
Huge numbers of people are being asked to pay thousands for summer holidays which might be cancelled - with no promise of a quick refund.
Ryanair has joined the ranks of airlines ignoring the law on refunds for cancelled flights.
British Airways, easyJet and Ryanair fail to provide a simple way to get money back, as passengers resort to claiming on debit or credit cards