Those who reported their airline to Which? were out of pocket by an average of £446, and had collectively spent a total of 52,000 hours (nearly six years) chasing the airline for a refund. Four in ten complaints were from Ryanair customers
Small holiday companies pay refunds - while multinationals such as Tui and Ryanair stall
Ryanair customers who want their money back sent to vouchers page instead - possibly breaking Consumer Protection law.
The truth about Ryanair refunds. More than eight in 10 customers still waiting on money back for cancelled flights
Which? survey finds just 5% of Ryanair passengers refunded within legal time frame – the worst of all airlines.
Huge numbers of people are being asked to pay thousands for summer holidays which might be cancelled - with no promise of a quick refund.
Ryanair has joined the ranks of airlines ignoring the law on refunds for cancelled flights.
British Airways, easyJet and Ryanair fail to provide a simple way to get money back, as passengers resort to claiming on debit or credit cards