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Booking a holiday? You can trust these 23 travel companies with your money

Booking a holiday? You can trust these 23 travel companies with your money

Small holiday companies pay refunds - while multinationals such as Tui and Ryanair stall

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‘My return disappeared into a void’ – four tips to get results when a retailer lets you down

‘My return disappeared into a void’ – four tips to get results when a retailer lets you down

Many customers are complaining that retailers are failing to refund or resolve issues when orders go wrong. At Which? we’ve heard from a number of customers who have faced difficulties...

Coronavirus: are easyJet customers being duped into accepting vouchers over refunds?

Coronavirus: are easyJet customers being duped into accepting vouchers over refunds?

EasyJet customers who no longer wish to travel because of COVID-19 are furious after unwittingly giving up their legal right to a refund. The airline is emailing flyers to ask if they would like to exchange their upcoming flight for credit. The voucher covers the full value of the fare plus an extra £10 as a ‘thank you’. It is valid against future bookings for 12 months.

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Which? reports more than 12,000 flight refund complaints worth £5.6m to the regulator

Which? reports more than 12,000 flight refund complaints worth £5.6m to the regulator

Those who reported their airline to Which? were out of pocket by an average of £446, and had collectively spent a total of 52,000 hours (nearly six years) chasing the airline for a refund. Four in ten complaints were from Ryanair customers

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Is Ryanair conning customers over refunds?

Is Ryanair conning customers over refunds?

Ryanair customers who want their money back sent to vouchers page instead - possibly breaking Consumer Protection law.

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The truth about Ryanair refunds. More than eight in 10 customers still waiting on money back for cancelled flights

The truth about Ryanair refunds. More than eight in 10 customers still waiting on money back for cancelled flights

Which? survey finds just 5% of Ryanair passengers refunded within legal time frame – the worst of all airlines.

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Travel companies demand cash now – for holidays that may never happen

Travel companies demand cash now – for holidays that may never happen

Huge numbers of people are being asked to pay thousands for summer holidays which might be cancelled - with no promise of a quick refund.

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Ryanair angers passengers with vouchers instead of refunds for cancelled flights

Ryanair angers passengers with vouchers instead of refunds for cancelled flights

Ryanair has joined the ranks of airlines ignoring the law on refunds for cancelled flights. 

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Airlines failing to refund coronavirus cancellations

Airlines failing to refund coronavirus cancellations

British Airways, easyJet and Ryanair fail to provide a simple way to get money back, as passengers resort to claiming on debit or credit cards

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