Manufacturers will now have to make spare parts available for washing machines, washer-dryers, dishwashers, refrigerators and TVs the first time. Repairs also need to be done using common everyday tools. But Which? are asking for the government to go further.
Our checklist of the seven most common fridge freezer faults will help you decide which you can fix yourself and when it's time to call in the professionals.
Find out the fixes you can do yourself, the ones best left to professionals and when it’s time for a new machine
Six retailers including Superdrug and The Body Shop have made changes to clarify their returns information following a recent Which? investigation.
Big-name retailers including Iceland, Aldi and Morrisons were misinforming or failing to provide clear information to customers about their online returns and refunds rights, our latest investigation has discovered.
A fifth (18%) of UK homes were left out in the cold in the past year, after their boilers broke down. Repair bills cost £270 on average, but 5% of people...
Computers are essential tools in our lives, often crammed full of treasured photos, important documents and sensitive personal information. It can be a nightmare if they go wrong, and losing...