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HMV on brink of collapse: consumers told to cash in gifts cards now

HMV has been placed into administration - we explain your rights with gift vouchers and refunds when a retailer goes bust.

Where should you buy your next mattress?

If you're looking for a new mattress, our survey results on the best and worst mattress brands and mattress retailers will help you decide where to shop.

More online retailers step up to clarify return rights following Which? investigation

Six retailers including Superdrug and The Body Shop have made changes to clarify their returns information following a recent Which? investigation.

Is this the end for the British high street?

In the wake of yet more turmoil for well loved high-street brands, we look back at how we've changed the way we shop

Which? reveals the online retailers getting your refund rights wrong

Big-name retailers including Iceland, Aldi and Morrisons were misinforming or failing to provide clear information to customers about their online returns and refunds rights, our latest investigation has discovered.

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