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Angry young woman arguing talking on phone at home, dissatisfied girl calling customer service, having problem of conflict during telephone conversation, shouting gesturing while speaking by cell

Dubious dog, grumpy horse and pin-filled wedding dress: faulty goods returns of the year

Two in five people bought something online or in store in the last year which was faulty. We explain your rights to return faulty products.

Sister getting unwanted Christmas gift

One in four receive an unwanted gift at Christmas

A quarter of people received an unwanted Christmas gift last year and Londoners were significantly more likely to pipe up about it. Which? explains what you can do if you receive an unwanted gift this Christmas.

More online retailers step up to clarify return rights following Which? investigation

Six retailers including Superdrug and The Body Shop have made changes to clarify their returns information following a recent Which? investigation.

Which? reveals the online retailers getting your refund rights wrong

Big-name retailers including Iceland, Aldi and Morrisons were misinforming or failing to provide clear information to customers about their online returns and refunds rights, our latest investigation has discovered.

8 ways to turn Christmas trash into treasure

Misguided presents don't have to be destined for the bin. Which? shares some handy ideas on how to sell, swap or trade in gifts you don't need.

Shoppers overestimate returns rights

More than half of shoppers are overestimating their returns rights when doing Christmas shopping on the high street, new Which? research has found. If you do your Christmas shopping in...

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