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Which? calls for clarity on post-Brexit delivery charges

Which? calls for clarity on post-Brexit delivery charges

From import charges to confusing returns processes, post-Brexit rules mean shopping with European retailers isn’t as simple as it used to be. In fact, two in five of us who...

Coronavirus: extended returns policies and your rights to a refund

Coronavirus: extended returns policies and your rights to a refund

With high street stores shut, and government guidance instructing us to only leave home for essential reasons, you might be wondering how to return any unwanted Christmas gifts or lockdown...

Eight ways to turn unloved gifts into cash

Eight ways to turn unloved gifts into cash

One in five of us ended up giving away an unwanted gift last Christmas, according to our survey of more than 2,000 people in the UK.* If you receive yet...

Currys PC World failing customers with faulty products and failed deliveries

Currys PC World failing customers with faulty products and failed deliveries

Scores of Currys customers have been fobbed off and left without functioning washing machines, fridge freezers and TVs during the pandemic due to failed deliveries and problems with faulty products....

One in five regret Black Friday purchase: how long do you have to make a return this winter?

One in five regret Black Friday purchase: how long do you have to make a return this winter?

Last year, one in four of us bought something in the Black Friday sales, but of those, one in five said they regretted their Black Friday purchase. The most common...

Retailers extend returns policies during lockdown following pressure from Which?

Retailers extend returns policies during lockdown following pressure from Which?

Find out which retailers have extended their returns policies during the coronavirus lockdown following pressure from Which?.

Topshop owner Arcadia goes into administration – what do customers need to know?

Topshop owner Arcadia goes into administration – what do customers need to know?

Arcadia Group, which owns high street retailers such as Topshop, Dorothy Perkins, Evans and Burton, collapsed into administration in November 2020. The collapse of the retail empire owned by British...

Dubious dog, grumpy horse and pin-filled wedding dress: faulty goods returns of the year

Dubious dog, grumpy horse and pin-filled wedding dress: faulty goods returns of the year

Two in five people bought something online or in store in the last year which was faulty. We explain your rights to return faulty products.

One in four receive an unwanted gift at Christmas

One in four receive an unwanted gift at Christmas

A quarter of people received an unwanted Christmas gift last year and Londoners were significantly more likely to pipe up about it. Which? explains what you can do if you receive an unwanted gift this Christmas.

More online retailers step up to clarify return rights following Which? investigation

More online retailers step up to clarify return rights following Which? investigation

Six retailers including Superdrug and The Body Shop have made changes to clarify their returns information following a recent Which? investigation.

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