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Topshop owner Arcadia goes into administration – what do customers need to know?

Topshop owner Arcadia goes into administration – what do customers need to know?

Arcadia Group, which owns High Street retailers such as Topshop, Dorothy Perkins, Evans and Burton, has collapsed into administration. The collapse of the retail empire owned by British businessman and...

Currys PC World failing customers with faulty products and failed deliveries

Currys PC World failing customers with faulty products and failed deliveries

Scores of Currys customers have been fobbed off and left without functioning washing machines, fridge freezers and TVs during the pandemic due to failed deliveries and problems with faulty products....

One in five regret Black Friday purchase: how long do you have to make a return this winter?

One in five regret Black Friday purchase: how long do you have to make a return this winter?

Last year, one in four of us bought something in the Black Friday sales, but of those, one in five said they regretted their Black Friday purchase. The most common...

Retailers extend returns policies during lockdown following pressure from Which?

Retailers extend returns policies during lockdown following pressure from Which?

Find out which retailers have extended their returns policies during the coronavirus lockdown following pressure from Which?.

Dubious dog, grumpy horse and pin-filled wedding dress: faulty goods returns of the year

Dubious dog, grumpy horse and pin-filled wedding dress: faulty goods returns of the year

Two in five people bought something online or in store in the last year which was faulty. We explain your rights to return faulty products.

One in four receive an unwanted gift at Christmas

One in four receive an unwanted gift at Christmas

A quarter of people received an unwanted Christmas gift last year and Londoners were significantly more likely to pipe up about it. Which? explains what you can do if you receive an unwanted gift this Christmas.

More online retailers step up to clarify return rights following Which? investigation

More online retailers step up to clarify return rights following Which? investigation

Six retailers including Superdrug and The Body Shop have made changes to clarify their returns information following a recent Which? investigation.

Which? reveals the online retailers getting your refund rights wrong

Which? reveals the online retailers getting your refund rights wrong

Big-name retailers including Iceland, Aldi and Morrisons were misinforming or failing to provide clear information to customers about their online returns and refunds rights, our latest investigation has discovered.

8 ways to turn Christmas trash into treasure

8 ways to turn Christmas trash into treasure

Misguided presents don't have to be destined for the bin. Which? shares some handy ideas on how to sell, swap or trade in gifts you don't need.

Shoppers overestimate returns rights

Shoppers overestimate returns rights

More than half of shoppers are overestimating their returns rights when doing Christmas shopping on the high street, new Which? research has found. If you do your Christmas shopping in...

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