Two in five people bought something online or in store in the last year which was faulty. We explain your rights to return faulty products.
A quarter of people received an unwanted Christmas gift last year and Londoners were significantly more likely to pipe up about it. Which? explains what you can do if you receive an unwanted gift this Christmas.
Six retailers including Superdrug and The Body Shop have made changes to clarify their returns information following a recent Which? investigation.
Big-name retailers including Iceland, Aldi and Morrisons were misinforming or failing to provide clear information to customers about their online returns and refunds rights, our latest investigation has discovered.
Misguided presents don't have to be destined for the bin. Which? shares some handy ideas on how to sell, swap or trade in gifts you don't need.
More than half of shoppers are overestimating their returns rights when doing Christmas shopping on the high street, new Which? research has found. If you do your Christmas shopping in...