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EE and BT customers banned from roaming in the EU

As of 15 June, UK customers shouldn't be charged for roaming within the EU, so why have some EE and BT customers have been banned from roaming?

EU roaming charges scrapped – so what’s the catch?

From 15 June anyone can use their bundled texts, minutes and mobile data anywhere in the EU for no extra charge. The new ruling is an EU regulation, which is effectively a Europe-wide law. This means all UK providers, from the biggest to the smallest, must adhere to it.

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