Vodafone has apologised after a technical error resulted in some customers receiving roaming charges of up to £10k. Don't be left out of pocket - know your rights, challenge your bill and make a claim.
As of 15 June, UK customers shouldn't be charged for roaming within the EU, so why have some EE and BT customers have been banned from roaming?
From 15 June anyone can use their bundled texts, minutes and mobile data anywhere in the EU for no extra charge. The new ruling is an EU regulation, which is effectively a Europe-wide law. This means all UK providers, from the biggest to the smallest, must adhere to it.