Customers previously told to phone can now use the EasyJet website to claim for a cancelled flight, while British Airways is still forcing customers to phone
British Airways, easyJet and Ryanair fail to provide a simple way to get money back, as passengers resort to claiming on debit or credit cards
Some Ryanair passengers have found that fares when rebooking are more expensive than a new ticket on the same flight
Ryanair says no more flights, as Brits stuck in Spain advised by British embassy to make own way home
EasyJet passengers have reported being charged a fortune when they try to change their flights following FCO advice not to travel. Melissa Riggs was shocked when she went to change...
Ryanair passengers have been left fearing they won't get a refund - after receiving a message to say that their cancelled flight is going ahead, just hours before takeoff
As the pandemic spreads and many countries go into lockdown, more of the world's flights are being cancelled and hotels are closing. Many travellers are desperately trying to fly home before flights are stopped.
Ryanair's customer service response has been overwhelmed as passengers complain that its refund system is not working.
Flying with BA can increase CO2 emissions by up to 45% per passenger, an investigation by Which? Travel has found. Using a sophisticated calculator, produced by independent carbon analytics company Flyzen, we compared rival carriers across six popular routes.
From carrying hand sanitiser on Ryanair, to avoiding Clacton-on-Sea altogether, Which? Travel rounds up the year's most important lessons to help you have hassle-free holidays in 2020.