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Beales enters administration: what you need to know

Beales enters administration: what you need to know

Department store chain Beales has fallen into administration, after failing to find a last-minute buyer. UPDATE: All remaining Beales stores will close on Thursday 19 March, two weeks ahead of...

Mothercare goes into administration: what you need to know

Mothercare goes into administration: what you need to know

Mothercare is in talks with administrators. Find out what you need to know about shopping at the baby and child store, as well as your rights if you have recently bought from Mothercare and it goes into administration.

Problems with retail, energy and telecoms are on the rise

Problems with retail, energy and telecoms are on the rise

Despite consumers having made almost double the number of complaints about businesses than last year, they are increasingly choosing not to raise issues directly with companies, the Ombudsman Services has...

Debenhams parent group in administration: what customers need to know

Debenhams parent group in administration: what customers need to know

Debenhams' parent company has collapsed into administration but its stores are under new ownership so are operating as usual.

Dubious dog, grumpy horse and pin-filled wedding dress: faulty goods returns of the year

Dubious dog, grumpy horse and pin-filled wedding dress: faulty goods returns of the year

Two in five people bought something online or in store in the last year which was faulty. We explain your rights to return faulty products.

HMV on brink of collapse: consumers told to cash in gifts cards now

HMV on brink of collapse: consumers told to cash in gifts cards now

HMV has been placed into administration - we explain your rights with gift vouchers and refunds when a retailer goes bust.

Three in five online shoppers’ deliveries don’t go to plan

Three in five online shoppers’ deliveries don’t go to plan

One in four people who shop online around the Christmas period find that at least one of their parcels fails to turn up according to Which? research. Find out your delivery rights.

House of Fraser customers still without refunds

House of Fraser customers still without refunds

Several House of Fraser customers, have told Which? that following the buy out the company still hasn't refunded cancelled online orders or provided replacement gift cards as it had previously promised. We explain your rights.

Update: House of Fraser delivery problems – your consumer rights

Update: House of Fraser delivery problems – your consumer rights

Frustrated and confused House of Fraser customers complain about late deliveries on social media following Mike Ashley Sports Direct takeover - Which? explains your delivery and online cancellation rights. Don't get left out of pocket.

More online retailers step up to clarify return rights following Which? investigation

More online retailers step up to clarify return rights following Which? investigation

Six retailers including Superdrug and The Body Shop have made changes to clarify their returns information following a recent Which? investigation.

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