Despite consumers having made almost double the number of complaints about businesses than last year, they are increasingly choosing not to raise issues directly with companies, the Ombudsman Services has...
Debenhams' parent company has collapsed into administration but its stores are under new ownership so are operating as usual.
Two in five people bought something online or in store in the last year which was faulty. We explain your rights to return faulty products.
HMV has been placed into administration - we explain your rights with gift vouchers and refunds when a retailer goes bust.
One in four people who shop online around the Christmas period find that at least one of their parcels fails to turn up according to Which? research. Find out your delivery rights.
Several House of Fraser customers, have told Which? that following the buy out the company still hasn't refunded cancelled online orders or provided replacement gift cards as it had previously promised. We explain your rights.
Frustrated and confused House of Fraser customers complain about late deliveries on social media following Mike Ashley Sports Direct takeover - Which? explains your delivery and online cancellation rights. Don't get left out of pocket.
Six retailers including Superdrug and The Body Shop have made changes to clarify their returns information following a recent Which? investigation.
Find out more about John Lewis's trial of a service that means it will buy back your old John Lewis clothes for John Lewis shopping vouchers. The scheme aims to cut down on the 300,000 tonnes of clothes that go to landfill.
Fraudsters have exploited Klarna's payment system used by big brands including Asos, JD Sports and Topshop to order goods in other people’s names.