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Which? reveals the online retailers getting your refund rights wrong

Big-name retailers including Iceland, Aldi and Morrisons were misinforming or failing to provide clear information to customers about their online returns and refunds rights, our latest investigation has discovered.

Six top tips to fix a Mother’s Day misery

Your mum deserves the best. But if her flowers are a blooming disaster, her gift goes wrong or the bubbly at a Champagne afternoon tea runs dry, all is not...

Maplin goes into administration: what we know so far

Electronics store Maplin has gone into administration.

Shoppers overestimate returns rights

More than half of shoppers are overestimating their returns rights when doing Christmas shopping on the high street, new Which? research has found. If you do your Christmas shopping in...

Gift cards: best and worst expiry dates

Gift cards are better than unwanted presents, but with expiry dates as short as eight weeks and no protection if the retailer goes bust, they can quickly become worthless bits of...

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