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Get John Lewis vouchers for your old socks with new buy-back scheme

Get John Lewis vouchers for your old socks with new buy-back scheme

Find out more about John Lewis's trial of a service that means it will buy back your old John Lewis clothes for John Lewis shopping vouchers. The scheme aims to cut down on the 300,000 tonnes of clothes that go to landfill.

Buy-now-pay-later firm Klarna rings changes following fraud reports

Buy-now-pay-later firm Klarna rings changes following fraud reports

Fraudsters have exploited Klarna's payment system used by big brands including Asos, JD Sports and Topshop to order goods in other people’s names.

Which? reveals the online retailers getting your refund rights wrong

Which? reveals the online retailers getting your refund rights wrong

Big-name retailers including Iceland, Aldi and Morrisons were misinforming or failing to provide clear information to customers about their online returns and refunds rights, our latest investigation has discovered.

Six top tips to fix a Mother’s Day misery

Six top tips to fix a Mother’s Day misery

Your mum deserves the best. But if her flowers are a blooming disaster, her gift goes wrong or the bubbly at a Champagne afternoon tea runs dry, all is not...

Maplin goes into administration: what we know so far

Maplin goes into administration: what we know so far

Electronics store Maplin has gone into administration.

Shoppers overestimate returns rights

Shoppers overestimate returns rights

More than half of shoppers are overestimating their returns rights when doing Christmas shopping on the high street, new Which? research has found. If you do your Christmas shopping in...

Gift cards: best and worst expiry dates

Gift cards: best and worst expiry dates

Gift cards are better than unwanted presents, but with expiry dates as short as eight weeks and no protection if the retailer goes bust, they can quickly become worthless bits of...

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