We surveyed over 3,000 TV and broadband customers and found that as well as slow speeds, customers had faced connection drop-outs, long outages, router issues and TV channels not working.
Nectar cardholders can now use their Nectar points to buy films and series at the Sky Store. Find out how it works and what titles you can purchase.
More than a fifth of Virgin Media customers and over a quarter of Sky customers told us they've been paying more than than £100 each month
Our survey of 1000 TV and broadband customers found that the majority had been subscribed for at least five years - but they're not always sticking with their provider because they like it.
Our research into the UK’s biggest TV and broadband providers has found that most customers have experienced at least one issue with their service over the last year. Price increases, drop outs and slow broadband speeds were common complaints.
In our latest survey, we've found that the customers with the biggest broadband providers are the least likely to be satisfied.
Sky is raising prices starting from April this year, with broadband, television and phone calls all affected. Find out whether you're set to be hit by a price rise and what you can do about it.
Shopping for Christmas presents but don't fancy spending big? Our tech gift guide covers smart hubs, headphones, blenders and more
Our recent survey of 7,000 broadband customers found that 71% have been with their broadband provider at least three years. Usually when you've spent three years with a provider, any enticing introductory offer will have ended - meaning you've been moved onto a more expensive standard tariff.
Our latest broadband satisfaction survey of more than 7,000 broadband customers found that price increases, slow speeds, connection dropouts and router problems were among the most common grievances across the 12 biggest broadband providers – but some are far worse than others.