Our latest broadband satisfaction survey of more than 7,000 broadband customers found that price increases, slow speeds, connection dropouts and router problems were among the most common grievances across the 12 biggest broadband providers – but some are far worse than others.
Standard broadband customers may be paying more than fibre customers, despite dealing with slower speeds and more connection drop-outs. Pricing analysis of some of the UK’s biggest providers shows that...
Our latest survey has found huge differences in the amounts paid by TV & broadband customers - a large proportion of Sky and Virgin Media subscribers paying significantly more for their bundle than customers of other major providers, such as Plusnet, TalkTalk and EE.
Amazon is worth twice as much as Sky and BT combined. The way you watch the Premier League could change entirely should it bid for exclusive match rights next month
Find out which broadband, mobile and pay TV service providers come out worst in terms of complaints from October to December 2017, according to Ofcom. Compare how the likes of Sky, TalkTalk and BT fare in comparison to our annual survey of broadband customers in the UK.
We explored whether broadband providers are giving good information about broadband speeds, but some of the UK’s biggest are giving inadequate information to new customers.
Today Ofcom has announced the introduction of stricter rules for broadband providers, requiring companies to offer more accurate information to customers when they sign up. These new guidelines are improvements...
Sky is set to increase prices for millions of its subscription TV customers yet again. So-called 'out-of-contract' customers could be set to pay as much as £30 more per year.
As of late 2018 you'll be able to receive programming to your Sky PVR via broadband instead
Results from our latest lab tests show poor-quality sound bars still lurking at big retailers. External TV speakers continue to be a popular purchase among home cinema fans, and big...