We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Your smart meter questions answered

We’ve answered some of the most common questions about smart meters, including what are smart meters, are smart meters bad for your health, do smart meters mean your bills will increase and what data smart meters share.

How to switch energy firm and keep your smart meter smart

What you need to know about switching energy supplier with a smart meter, from the experts at Which? Plus how to keep your smart meter smart, and what to do if your gas or electricity smart meter has turned dumb, or stopped working.

Half of smart meters stop working when you switch energy firm

Half of people with smart meters found that they stopped working when they switched energy supplier, exclusive Which? research reveals. Find out if your smart meter will turn dumb, or your in-home display will stop working.

Smart meter roll-out: late and costly, official report finds

The smart meter roll-out is late, its costs are rising and the costs of installing smart meters are 50% higher than the government predicted, a new National Audit Office report reveals. Find out if smart meters are worth it.

Should I get a smart meter yet?

The latest on the smart meter roll-out from British Gas, EDF Energy, Npower and more, including smart meters and solar panels and the gas meters where some energy companies won’t replace with smart meters.

Top four smart meter problems and how to solve them

The most common smart meter problems, according to those who have them, plus tips from Which? and Smart Energy GB on how to fix them.

Smart meter and solar panels

Smart meters and solar panels: what’s the sticking point?

Some solar panel owners have been told they can’t have a smart meter yet, thanks to their solar PV. We reveal which energy firms can install smart meters with solar, and problems owners face.

Close up of a smart energy meter

When will you get a smart meter?

None of the big energy firms we spoke to, including British Gas, EDF, Eon and SSE, are yet installing SMETS2 smart meters. And regulator Ofgem is ‘concerned’ about some energy companies’ plans.

Back to top
Back to top