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How to switch energy firm and keep your smart meter smart

What you need to know about switching energy supplier with a smart meter, from the experts at Which? Plus how to keep your smart meter smart, and what to do if your gas or electricity smart meter has turned dumb, or stopped working.

Half of smart meters stop working when you switch energy firm

Half of people with smart meters found that they stopped working when they switched energy supplier, exclusive Which? research reveals. Find out if your smart meter will turn dumb, or your in-home display will stop working.

Smart meter

Smart meter advert banned for misleading consumers

A radio advert by Smart Energy GB has been banned for making ‘misleading’ claims that consumers could save money simply by getting a smart meter installed. Fourteen listeners complained to...

Smart meter roll-out: late and costly, official report finds

The smart meter roll-out is late, its costs are rising and the costs of installing smart meters are 50% higher than the government predicted, a new National Audit Office report reveals. Find out if smart meters are worth it.

Energy firms are running out of time to meet 2020 smart meter rollout deadline

According to Which?'s analysis large suppliers are behind schedule, having installed only 11 million smart meters to date, just under a quarter of existing meters that could be replaced. The government has also announced the expected savings for installing a smart meter has more than halved, dropping from £26 to £11 a year.

Should I get a smart meter yet?

The latest on the smart meter roll-out from British Gas, EDF Energy, Npower and more, including smart meters and solar panels and the gas meters where some energy companies won’t replace with smart meters.

Smart meters: what owners really think

Find out what smart meter owners think, the pros and cons of smart meters and whether smart meters are mandatory.

Do you feel under pressure to get a smart meter?

Energy customers have told Which? they feel under pressure to get a smart meter. We look at letters from energy companies about smart meter installations.

Smart meter 2020 target: will energy companies meet it?

The smart meter roll-out aims to finish in 2020, but will energy companies finish in time? Which research reveals the scale of the smart meter challenge.

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