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The top five things you hate most about customer service

What winds you up most about customer service? What do you love? See if your top gripes tally with others and which big brands have the best service.

New laws to strengthen your ‘right to be forgotten’

A ‘robust’ and ‘dynamic’ new data protection law will expand your ‘right to be forgotten’ online and have your details erased by companies, the Government has announced. Digital Minister Matt...

Under-25s’ risky online habits ‘leave them open to fraudsters’

Millennials’ ‘complacent’ attitudes to online security could be leaving them open to scams and identity theft, researchers have found. In a survey examining 18-24-year-olds’ online behaviour, 29% said they would share...

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