We surveyed over 3,000 TV and broadband customers and found that as well as slow speeds, customers had faced connection drop-outs, long outages, router issues and TV channels not working.
More than a fifth of Virgin Media customers and over a quarter of Sky customers told us they've been paying more than than £100 each month
Our survey of 1000 TV and broadband customers found that the majority had been subscribed for at least five years - but they're not always sticking with their provider because they like it.
Our research into the UK’s biggest TV and broadband providers has found that most customers have experienced at least one issue with their service over the last year. Price increases, drop outs and slow broadband speeds were common complaints.
Ofcom, the telecoms regulator, has singled out TalkTalk, Vodafone and Virgin Mobile for substandard performance its annual report on customer service. This reflects the results of our broadband and mobile phone provider surveys.
Broadband customers who stay with the same provider and don’t haggle for a better deal are being hit with loyalty penalties of up to £220 a year on average. We...
Our recent survey of 7,000 broadband customers found that 71% have been with their broadband provider at least three years. Usually when you've spent three years with a provider, any enticing introductory offer will have ended - meaning you've been moved onto a more expensive standard tariff.
Our latest broadband satisfaction survey of more than 7,000 broadband customers found that price increases, slow speeds, connection dropouts and router problems were among the most common grievances across the 12 biggest broadband providers – but some are far worse than others.
Our latest survey has found huge differences in the amounts paid by TV & broadband customers - a large proportion of Sky and Virgin Media subscribers paying significantly more for their bundle than customers of other major providers, such as Plusnet, TalkTalk and EE.
Ofcom, the telecoms regulator, has said that some companies are coming up short in serving their customers. It has named TalkTalk the worst broadband provider while Vodafone and Virgin Mobile earned...