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Loyal customers pay as much as 40% more for broadband

Broadband customers who stay with the same provider and don’t haggle for a better deal are being hit with loyalty penalties of up to £220 a year on average. We...

Loyal broadband customers pay more than customers who switch

Our recent survey of 7,000 broadband customers found that 71% have been with their broadband provider at least three years. Usually when you've spent three years with a provider, any enticing introductory offer will have ended - meaning you've been moved onto a more expensive standard tariff.

Slow speeds and price hikes – worst broadband providers revealed

Our latest broadband satisfaction survey of more than 7,000 broadband customers found that price increases, slow speeds, connection dropouts and router problems were among the most common grievances across the 12 biggest broadband providers – but some are far worse than others.

Over a quarter of Sky customers pay more than £100 per month for TV & broadband

Our latest survey has found huge differences in the amounts paid by TV & broadband customers - a large proportion of Sky and Virgin Media subscribers paying significantly more for their bundle than customers of other major providers, such as Plusnet, TalkTalk and EE.

Worst broadband and mobile phone providers named by Ofcom

Ofcom, the telecoms regulator, has said that some companies are coming up short in serving their customers. It has named TalkTalk the worst broadband provider while Vodafone and Virgin Mobile earned...

TalkTalk announces new ultrafast broadband; is it good value?

TalkTalk has announced that it will be offering two ultrafast broadband packages to new customers in select locations throughout Great Britain. Well known for affordable prices, TalkTalk uses the Openreach...

woman frustrated with computer

BT, TalkTalk and Vodafone top list of most complaints made to Ofcom

Find out which broadband, mobile and pay TV service providers come out worst in terms of complaints from October to December 2017, according to Ofcom. Compare how the likes of Sky, TalkTalk and BT fare in comparison to our annual survey of broadband customers in the UK.

Broadband providers are coming up short on speed

We explored whether broadband providers are giving good information about broadband speeds, but some of the UK’s biggest are giving inadequate information to new customers.

TalkTalk Mobile to close – what are your options?

Taking a look at the best deals

Which? reveals most common broadband problems

The latest broadband customer satisfaction survey from Which? has revealed that the majority of households have encountered issues with their broadband service over the past year. The results, based on...

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