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Are you overpaying with expensive TV and broadband providers?

More than a fifth of Virgin Media customers and over a quarter of Sky customers told us they've been paying more than than £100 each month

Why do people stick with their TV and broadband provider?

Our survey of 1000 TV and broadband customers found that the majority had been subscribed for at least five years - but they're not always sticking with their provider because they like it.

Price hikes and drop outs – the worst TV and broadband providers for complaints

Our research into the UK’s biggest TV and broadband providers has found that most customers have experienced at least one issue with their service over the last year. Price increases, drop outs and slow broadband speeds were common complaints.

TalkTalk is the latest broadband provider to raise prices

The price rises will affect TalkTalk broadband customers who are out of contract - if you're affected, it's time to either haggle or switch.

Worst broadband and mobile phone providers named by Ofcom

Ofcom, the telecoms regulator, has singled out TalkTalk, Vodafone and Virgin Mobile for substandard performance its annual report on customer service. This reflects the results of our broadband and mobile phone provider surveys.

Best & worst broadband 2019: big providers failing customers

In our latest survey, we've found that the customers with the biggest broadband providers are the least likely to be satisfied.

Loyal customers pay as much as 40% more for broadband

Broadband customers who stay with the same provider and don’t haggle for a better deal are being hit with loyalty penalties of up to £220 a year on average. We...

Loyal broadband customers pay more than customers who switch

Our recent survey of 7,000 broadband customers found that 71% have been with their broadband provider at least three years. Usually when you've spent three years with a provider, any enticing introductory offer will have ended - meaning you've been moved onto a more expensive standard tariff.

Slow speeds and price hikes – worst broadband providers revealed

Our latest broadband satisfaction survey of more than 7,000 broadband customers found that price increases, slow speeds, connection dropouts and router problems were among the most common grievances across the 12 biggest broadband providers – but some are far worse than others.

Over a quarter of Sky customers pay more than £100 per month for TV & broadband

Our latest survey has found huge differences in the amounts paid by TV & broadband customers - a large proportion of Sky and Virgin Media subscribers paying significantly more for their bundle than customers of other major providers, such as Plusnet, TalkTalk and EE.

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