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Best and worst brands for customer service in 2019

First Direct's customers called it 'helpful', 'friendly' and 'dependable', while Ryanair customers called it 'arrogant', 'greedy' and 'sneaky'.

Phone and broadband providers to send end-of-contract alerts to customers

The telecoms regulator, Ofcom has today set out its plans for new rules which will require telecoms providers to notify its customers when they are close to the end of their contract.  

Virgin Media TV customers to receive free V6 4K set-top box upgrade – but what’s the catch?

A year after the launch of the V6 box, the company's first 4K-enabled model, Virgin Media has announced plans to offer it as a free upgrade to Virgin TV customers - no £20 activation fee, and no re-contracting.

BT line rental cut for up to 1m landline-only customers

BT customers who only pay for a landline telephone service will see their monthly bills slashed by £7 per month from April 2018, following a review by telecoms industry regulator Ofcom. ...

Energy, travel and telecoms industries are worst for customer service

Telecoms, energy and travel are the worst-performing sectors on average for customer service – but which is the best? Which? customer service research reveals all.

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