First Direct's customers called it 'helpful', 'friendly' and 'dependable', while Ryanair customers called it 'arrogant', 'greedy' and 'sneaky'.
The telecoms regulator, Ofcom has today set out its plans for new rules which will require telecoms providers to notify its customers when they are close to the end of their contract.
A year after the launch of the V6 box, the company's first 4K-enabled model, Virgin Media has announced plans to offer it as a free upgrade to Virgin TV customers - no £20 activation fee, and no re-contracting.
BT customers who only pay for a landline telephone service will see their monthly bills slashed by £7 per month from April 2018, following a review by telecoms industry regulator Ofcom. ...
Telecoms, energy and travel are the worst-performing sectors on average for customer service – but which is the best? Which? customer service research reveals all.