Thomas Cook and Tui rated worst for package holidays
Big names Thomas Cook and Tui have come bottom Which? Travel's package holiday provider survey. Other holiday companies offer a better experience at low prices.
Revealed: The worst airlines and routes for delays
Thomas Cook passengers experienced the worst delays compared to any other major airline in 2018. Flyers had a one in nine chance of arriving back from their holidays more than...
Airlines under pressure to ditch rip-off ‘no show’ clause
Passengers who have been stranded abroad or forced to pay out for a new ticket because of ‘no show’ clauses could sue airlines, following pressure by Which? Travel. The Civil...
Up to five million plane tickets could be cancelled in no-deal Brexit
Iata warns of possible travel chaos in event of no-deal Brexit. Airlines accused of failing to warn passengers of potential travel disruption.
Airlines accused of breaking law with rip-off ‘no-show’ clauses
Which? is warning airlines that they are breaking consumer law by imposing rip-off 'no-show' clauses - which they use to penalise passengers when they miss the first leg of their journey.
The worst travel agents for problems revealed
Substandard accommodation, incompetent reps and terrible customer service topped the list of problems encountered by which members on their most recent holiday. Find out which travel agents and tour operators proved to be the most problematic and why.
Best travel agents for a cheap holiday to Turkey
Holidays in Turkey have become cheaper for British holidaymakers, with the Turkish lira falling in value by around 40% against the pound. Up until two weeks ago £1 was worth...
Thomas Cook, First Choice and Tui rated worst package holiday providers
Three of the biggest names in traditional beach and poolside package travel received the lowest customer scores in a Which? Travel survey of package holiday providers. The survey of more...
Fewer than 500 Ryanair passengers awarded compensation by complaints body in 2017
With Ryanair saying it won’t pay compensation for its latest round of cancellations, passengers will have to take their claims to Aviation ADR, the airline’s dispute resolution handler. Yet new Which? Travel research...
Want more legroom on your next long-haul flight? Try a budget airline
New long-haul budget airlines are challenging traditional carriers on legroom in economy, as well as ticket price. Which? Travel research found that passengers searching for bigger seats with more legroom...