Five moments that changed travel in 2019
From the collapse of Thomas Cook to ongoing Brexit uncertainty, a lot happened has happened in the past 12 months. Here we look back at the key moments of 2019 and arm you with everything you need for the year ahead.
Scam alert: Beware fake Thomas Cook refund websites
One website ThomasCookrefunds.com is using the Thomas Cook logo and claims to be helping travellers to get their money back. Don't fall for this fake website trying to scam you.
Thomas Cook collapse: customer refund claims service to begin next week
Thomas Cook customers who paid by direct debit should be refunded in 14 days, but for all others Atol refunds have been delayed.
Thomas Cook refund calls and messages – is it a scam or the real deal?
Scammers and banks are both reaching out to baffled Thomas Cook customers, making it almost impossible to judge whether the unexpected correspondence is genuine or not, Which? can reveal. Following...
Thomas cook collapses – what does it mean for holidaymakers?
With thousands of holidaymakers abroad and many booked to travel with Thomas Cook in the upcoming months, we explain your rights if it goes into administration.
Thomas Cook and Tui rated worst for package holidays
Big names Thomas Cook and Tui have come bottom Which? Travel's package holiday provider survey. Other holiday companies offer a better experience at low prices.
Revealed: The worst airlines and routes for delays
Thomas Cook passengers experienced the worst delays compared to any other major airline in 2018. Flyers had a one in nine chance of arriving back from their holidays more than...
Airlines under pressure to ditch rip-off ‘no show’ clause
Passengers who have been stranded abroad or forced to pay out for a new ticket because of ‘no show’ clauses could sue airlines, following pressure by Which? Travel. The Civil...
Up to five million plane tickets could be cancelled in no-deal Brexit
Iata warns of possible travel chaos in event of no-deal Brexit. Airlines accused of failing to warn passengers of potential travel disruption.
Airlines accused of breaking law with rip-off ‘no-show’ clauses
Which? is warning airlines that they are breaking consumer law by imposing rip-off 'no-show' clauses - which they use to penalise passengers when they miss the first leg of their journey.