We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Coronavirus Read our latest advice
The worst travel agents for problems revealed

The worst travel agents for problems revealed

Substandard accommodation, incompetent reps and terrible customer service topped the list of problems encountered by which members on their most recent holiday. Find out which travel agents and tour operators proved to be the most problematic and why.

Posted on
Best travel agents for a cheap holiday to Turkey

Best travel agents for a cheap holiday to Turkey

Holidays in Turkey have become cheaper for British holidaymakers, with the Turkish lira falling in value by around 40% against the pound. Up until two weeks ago £1 was worth...

Posted on
Thomas Cook, First Choice and Tui rated worst package holiday providers

Thomas Cook, First Choice and Tui rated worst package holiday providers

Three of the biggest names in traditional beach and poolside package travel received the lowest customer scores in a Which? Travel survey of package holiday providers. The survey of more...

Posted on
Fewer than 500 Ryanair passengers awarded compensation by complaints body in 2017

Fewer than 500 Ryanair passengers awarded compensation by complaints body in 2017

With Ryanair saying it won’t pay compensation for its latest round of cancellations, passengers will have to take their claims to Aviation ADR, the airline’s dispute resolution handler. Yet new Which? Travel research...

Posted on
Want more legroom on your next long-haul flight? Try a budget airline

Want more legroom on your next long-haul flight? Try a budget airline

New long-haul budget airlines are challenging traditional carriers on legroom in economy, as well as ticket price. Which? Travel research found that passengers searching for bigger seats with more legroom...

Posted on
Online travel agents that demand more money after you’ve booked

Online travel agents that demand more money after you’ve booked

A Which? Travel investigation has found some online travel agents are luring holidaymakers in with ‘too-good-to-be-true’ deals, before ramping up prices. In some cases, prices have rocketed during the booking...

Posted on
Passengers still having to fight for flight delay compensation

Passengers still having to fight for flight delay compensation

Some fliers have had to take airlines to court to receive flight delay compensation, even after using new, government-promoted dispute resolution schemes. One severely delayed passenger told Which? Travel that...

Animal welfare: What travel agents aren’t telling you

Animal welfare: What travel agents aren’t telling you

Travel agents are still promoting tourist attractions that are cruel to animals, according to research by Which? Travel. Many of the big names, including Tui, Trailfinders and Expedia, claim to...

Travel agents get it wrong on Atol

Travel agents get it wrong on Atol

The collapse of Monarch Airlines has emphasised the importance of Atol protection. Anyone who booked a package holiday with Monarch will be fully refunded by the government backed scheme, while...

Thomas Cook pilots set to strike on Saturday

Thomas Cook pilots set to strike on Saturday

Thomas Cook pilots will be on strike on Saturday, with 44 flights set to be affected by the planned 24-hour walkout. They include flights to and from Manchester, Birmingham, Bristol,...

Back to top
Back to top