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Travelling by train this Christmas? Here’s your disruption survival guide

We explore the key disruptions affecting festive travellers, compensation and refund rights, and other festive travel tips.

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Complaints about complaints: train passengers fed up with how they’re treated

Rail passengers complaining to their rail service aren't satisfied with how they're treated, showing why the new rail ombudsman can't come soon enough.

Has train travel actually improved for passengers in the last decade?

We’ve scrutinised official train passenger stats from the last 10 years, to explore whether UK rail has got any better. Plus, we look at how trust in rail has fallen.

TransPennine Express Train service in York Station.

Train companies will soon be held to account by new complaints process

If frustrated train passengers aren't happy with the outcome of their complaints, from November they can take it to a free-to-use ombudsman service.

UPDATE: Commuters who suffered the train timetable chaos expected to be paid ‘millions’

Some Northern commuters are set to be compensated for the timetables chaos which has seen hundreds of trains cancelled and delayed.

Family life, work and finances disrupted thanks to train timetable chaos, say passengers

If your Northern or GTR train was delayed or cancelled, you could be owed money - make a claim now.

Is your railway station the least popular in Britain?

A new survey reveals the best and worst train stations in Britain - claim compensation if you're delayed.

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