Passengers lost almost four million hours to significantly delayed trains last year. This is why we need automatic compensation.
We explore the key disruptions affecting festive travellers, compensation and refund rights, and other festive travel tips.
Rail passengers complaining to their rail service aren't satisfied with how they're treated, showing why the new rail ombudsman can't come soon enough.
We’ve scrutinised official train passenger stats from the last 10 years, to explore whether UK rail has got any better. Plus, we look at how trust in rail has fallen.
If frustrated train passengers aren't happy with the outcome of their complaints, from November they can take it to a free-to-use ombudsman service.
Some Northern commuters are set to be compensated for the timetables chaos which has seen hundreds of trains cancelled and delayed.
If your Northern or GTR train was delayed or cancelled, you could be owed money - make a claim now.
A new survey reveals the best and worst train stations in Britain - claim compensation if you're delayed.