Passengers lost almost four million hours to significantly delayed trains last year. This is why we need automatic compensation.
Some train companies ask for 24 pieces of information for compensation claims. It's this level of complexity that shows why automatic compensation is needed.
If your flight is delayed or cancelled this Easter, you could be owed compensation. If your train journey is disrupted, you could get money back.
We've spoken to passengers who've claimed back hundreds of pounds in rail compensation over the last few months. Why don't more of us do it?
We take a look at what the 3.1% fare hike means in real terms for train passengers.
We explore the key disruptions affecting festive travellers, compensation and refund rights, and other festive travel tips.
The new Rail Ombudsman will mean if you think your complaint about your train journey is unfairly rejected, you'll be able to take it further.
Find out which UK train stations have the most late and cancelled train services and the train companies which are the most tardy. We also explain how to claim compensation for train delays and cancellations.
Reflecting on the latest compensation figures and the announcement of one-click compensation, we don't think enough is being done.