Passengers lost almost four million hours to significantly delayed trains last year. This is why we need automatic compensation.
If your flight is delayed or cancelled this Easter, you could be owed compensation. If your train journey is disrupted, you could get money back.
Britain’s rail passengers could face delays and cancellations once again, as more improvement works and timetable changes are planned for 2019. That’s according to a report by the Public Accounts...
We explore the key disruptions affecting festive travellers, compensation and refund rights, and other festive travel tips.
The new Rail Ombudsman will mean if you think your complaint about your train journey is unfairly rejected, you'll be able to take it further.
Find out which UK train stations have the most late and cancelled train services and the train companies which are the most tardy. We also explain how to claim compensation for train delays and cancellations.
Reflecting on the latest compensation figures and the announcement of one-click compensation, we don't think enough is being done.
If frustrated train passengers aren't happy with the outcome of their complaints, from November they can take it to a free-to-use ombudsman service.
The Pride in London Parade takes place on Saturday 7 July from 12pm (midday). The parade sets off from Portland Place, moving down Oxford Circus, along Regent Street to Piccadilly Circus,...
Passengers on Northern and GTR trains could be entitled to delay repay compensation due to the timetable chaos.