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Confirmed train timetables set to be delayed

Confirmed train timetables set to be delayed

For up to six months, Network Rail will only confirm train timetables six weeks in advance meaning some passengers who book journeys 12 weeks out might be eligible for refunds....

Frustrated rail passengers set for streamlined complaints process

Frustrated rail passengers set for streamlined complaints process

Frustrated train commuters will have a free-to-use ombudsman service to complain to when their travel plans are disrupted, the rail regulator has announced. The Office of Rail and Road (ORR)...

South Western Railway commuters face fresh disruption amid more strike action

South Western Railway commuters face fresh disruption amid more strike action

South Western Railway workers have announced a four-day strike later this month due to a continuing dispute over safety. The strike action will take place from Friday 16 February until...

More train hell for commuters

More train hell for commuters

Ticket prices are going up, with the average fare rising by 3.4% this month but train companies aren’t keeping their customers happy according to the results of our latest survey....

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Millions of rail passenger journeys delayed in the past year

Millions of rail passenger journeys delayed in the past year

Passengers lost at least 3.6m hours to significantly delayed journeys in the past year, according to research from Which?. As rail fares are expected to rise by an average of...

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Make your Southern season ticket compensation claim now

Make your Southern season ticket compensation claim now

Due to the huge levels of disruption during 2016, train operator Southern is compensating customers who travelled regularly on its network. However, tens of thousands of Southern customers eligible for compensation are yet to...

Train company ‘smokescreen’ prevents passenger compensation claims

Train company ‘smokescreen’ prevents passenger compensation claims

Which? has written to train companies, calling on them to address their failure to properly inform passengers of their rights. The letters call on train companies to stop using industry-wide terms and...

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